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    Chat App Message Service:Send an Email

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    Chat App Message Service:Send an Email

    Last Updated:Mar 10, 2026

    This topic describes how to configure the Send an Email component.

    Component information

    Icon

    Name

    image

    Send an Email

    Preparations

    Go to the canvas page of an existing flow or a new flow.

    • Go to the canvas page of an existing flow.

      Log on to the . Choose Chat Flow > Flow Management. Click the name of the flow that you want to edit. The canvas page of the flow appears.

      image

    • Create a new flow to go to the canvas page. For more information, see Create a flow.

    Procedure

    1. Click the Send an Email icon on the canvas to view the configurations on the right.

      image

    2. Configure the component. For more information, see Parameters.

    3. Click Save in the upper-right corner. In the message that appears, click Save.

      image

    Parameters

    Parameter

    Description

    Sending Channel

    Select the Email channel.

    Sending Address

    Select the sender address bound to the channel. For more information, see Bind a sender address.

    Recipient Address

    Enter a recipient email address or define it using a variable.

    Template Type

    Select the message template type.

    Note

    • Sender addresses of the Batch Emails type can only be used with marketing templates.

    • Sender addresses of the Triggered Emails type can be used with utility and authentication templates.

    Select Template

    Select the message template.

    Content Preview

    Preview the template content. If the template contains variables, you need to assign values to the variables in the email body. System active variables and custom variables are supported.