Chat App Message Service:Send Viber business messages

Prerequisites

• A Viber channel has been created. For more information, see Create a Viber channel.

• A Viber Business Account has been registered, attached, and approved by Viber. For more information, see Register and attach a Viber Business Account.

Procedure

1. Log on to the Chat App Message Service console.

2. In the left navigation pane, click Channel Management.

3. Click the Channel ID of the Viber channel you want to manage.

   

4. On the channel details page, click Message Sending.

5. Select the language for the message. The language must match the language of the Viber message template.

6. In the Send Message section, click Select Template and select the desired message template from the list.

   Note

   The templates in the list are filtered by the language that you selected. Only Viber message templates in the selected language are displayed.

7. Select the sending account, which is your attached Service ID.

8. Select a sending type:

   • Scheduled Send: Sends the message at a specified time.

   • Send Immediately: Sends the message as soon as you click Send.

9. Select a fallback policy:

   • None: No fallback policy is used.

   • Other fallback policies.

     Note

     • You must enable Short Message Service (SMS) on the Service Settings page before you can set a fallback policy.

     • A fallback is triggered if a policy is set and the message status is `undelivered` or `sentFailed`. The fallback is also triggered if the message fails to send for reasons such as a deleted message template or a parameter verification failure.

10. Select an import method. You can import recipient phone numbers using Import Number Group or Upload Excel.

    • Import Number Group: Click Add Recipient and manually enter the recipient phone numbers. This method is suitable for sending a small number of messages.

    • Upload Excel: Click Download Template and fill in the recipient phone numbers according to the sample. Then, click Upload File to upload the file. This method is suitable for sending messages in batches.

    Note

    • The Download Template button is unavailable until you select a message template.

    • If the message template contains variables, use the Upload Excel method to import recipient numbers. Do not modify the table header. Otherwise, the system may fail to recognize the variable parameters.

11. Click Send. You can view the message sending details on the Message List page.