This topic describes how to manage Messenger message templates, including adding, designing, modifying, and deleting templates.
Prerequisites
A Facebook Page is connected. For more information, see Connect to a Facebook Page.
Create a template
To create a template, perform the following steps:
Log on to the Chat App Message Service console. In the left navigation pane, click Channel Management. Then, click the channel ID of a Messenger channel.
On the Template Design page, click Add.
In the dialog box that appears, set the required parameters and click OK.
NoteAfter the template is created, the page for modifying the template appears. For more information about how to design a template, see the next section.
Design a template
To design a template, perform the following steps:
Design template content as prompted based on the content type that you selected when you created the template.
Click Save.
Modify a template
To modify the template content, perform the following steps:
Log on to the Chat App Message Service console. In the left navigation pane, click Channel Management. Then, click the channel ID of a Messenger channel.
On the Template Design page, find the template that you want to modify and click Edit in the Actions column.
Modify the template content based on your business requirements and click Save.
Delete a template
To delete a template, perform the following steps:
Log on to the Chat App Message Service console. In the left navigation pane, click Channel Management. Then, click the channel ID of a Messenger channel.
On the Template Design page, find the template that you want to delete and click Delete in the Actions column. In the message that appears, click OK.