This topic describes how to create a Viber Service ID in the Chat App Message Service console and complete the registration process.
Prerequisites
Chat App Message Service has been activated and enabled pay-as-you-go billing.
You have prepared the registration materials, such as the company business license and legal person information. For special industries, download and sign the corresponding letter of guarantee.
You have prepared 6 PNG LOGO images of different sizes. Each image cannot exceed 200 KB.
Procedure
Step 1: Set the sender information
Log on to the Chat App Message Service console.
In the left-side navigation pane, choose OTT Services > Viber.
Click Create Send Account.
Fill in the basic information of the Service ID:
Service ID Name (required): Used to identify the Service ID in the console.
Remark (optional): Supplementary information.
Click Next.
Each Alibaba Cloud account can register only one Viber Service ID.
Step 2: Prepare for registration
Company information:
Company legal name
Business license registration number
Full headquarters address
Legal person name
Company introduction (within 1,000 characters)
Company address (up to 5 entries)
Company phone number (up to 5 entries)
Company website URL
LOGO requirements: You must provide one PNG image for each of the following sizes. Each image cannot exceed 200 KB.
50×50 px
65×65 px
100×100 px
130×130 px
256×256 px
360×280 px
Additional requirements for special industries:
If your industry is one of the following special industries:
Financial technology and insurance, microcredit, or lending
Gaming or gambling
Medical services, health, and wellness
You must also:
Download and fill in the letter of guarantee template for the corresponding industry and sign it.
Prepare the local official license file.
After you confirm that the preparation is complete, click Next.
Step 3: Fill in the application form
Fill in the following information as required:
1. Basic company information
Field | Required | Description |
Business account name | Yes | (Recommended) Use the same name as the company name. |
Company legal name | Yes | The legal name in the business license (in English). |
Business license registration number | Yes | The registration number in the company registration document. |
Full headquarters address | Yes | Viber uses this field to determine local and international rates. |
Legal person name | Yes | The legal person name (in English). |
Company English name | Yes | The full English name of the company. |
Company introduction | Yes | A company introduction within 1,000 characters. |
Company address | Yes | The detailed company address, up to 5 entries. |
Company phone number | Yes | The company contact phone number, up to 5 entries. |
Company website | Yes | Must start with |
Company registration country/region | Yes | Select the country or region of registration. |
2. Industry and operation information
Field | Required | Description |
Industry | Yes | You must select the correct industry. Special industries must sign a letter of guarantee. |
Age restriction | Yes | Options: No restriction, 18+, 21+. |
Local destination country/region | Yes | Must match the country/region of the company headquarters. |
International destination country/region | No | Up to 20 countries or regions. International rates apply. |
Business message activation date | No | GMT time zone. The activation month is free of charge. |
3. Business message information
Field | Required | Description |
Business message conversation name | Yes | Displayed to end users as the sender name. |
Business message conversation introduction | No | An account or business introduction within 400 characters. |
LOGO | Yes | Upload PNG images of 6 sizes. |
Letter of guarantee | Required for special industries | Download and upload the letter of guarantee template for the corresponding industry. |
Supplementary materials | Required for special industries | Upload the official license file in ZIP format. |
4. Contact information
Field | Required |
Contact name | Yes |
Contact position | Yes |
Contact email address | Yes |
Contact phone number | Yes |
After you fill in the information, click Submit Application.
Step 4: Wait for review
After the application is submitted:
The system displays a confirmation page indicating that the application has been submitted.
You can view the review progress in Service ID Management.
The review usually takes 3 to 5 business days.
After the review is approved, you can create message templates in Template Design.