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    Chat App Message Service:Viber channel

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    Chat App Message Service:Viber channel

    Last Updated:Jun 02, 2026

    Viber integrates with Chat App Message Service for business messaging. Set up a Viber channel, apply for a Service ID, and review billing details.

    What is Viber?

    Viber is a cross-platform instant messaging (IM) app for sending text, voice messages, images, videos, and files. It has over one billion registered users and 260 million monthly active users across 190+ countries and regions, supporting 60+ languages. Its user base centers on Eastern Europe, the Middle East, and Southeast Asia — including Thailand, Ukraine, Russia, the Philippines, Belarus, the US, the UK, and Brazil — with growing presence in North Africa, South Asia, and Latin America.

    What is Viber Business Messages?

    Viber Business Messages enables real-time, two-way conversations between businesses and customers through business numbers. It helps increase engagement, drive sales, and improve customer service.

    Benefits of Viber Business Messages

    • Broad reach: Reach over one billion Viber users worldwide.

    • Rich media engagement: Send interactive messages with text, images, and videos.

    • Real-time communication: Resolve issues quickly with instant two-way conversations.

    • Cost-effective: Pay lower rates than traditional SMS or voice calls.

    • Trackable delivery: Track message delivery and read receipts.

    Getting started

    1. Preparations:

      1. Sign up for an Alibaba Cloud account on the international site and complete enterprise identity verification.

      2. Activate Chat App Message Service.

    2. Create a Viber channel. For instructions, see Viber channels.

    3. Apply for a Viber Service ID through Manage Service IDs.

    Billing

    1. Monthly Fee

    A flat fee of 197 USD per month applies, regardless of country or region.

    • If your total Message Fee exceeds the Monthly Fee, the Monthly Fee is waived and only the Message Fee is charged.

    • If your total Message Fee is less than the Monthly Fee, you are charged the full Monthly Fee.

    For example:

    • If your Message Fee for the month is 100 USD, your bill is 197 USD.

    • If your Message Fee for the month is 200 USD, your bill is 200 USD.

    2. Message Fee

    Viber Message Fees vary by destination country or region, message type, and industry category (standard or special). For special categories, contact your account manager before applying to confirm the Monthly Fee and Message Fees for each message type in your target countries. For standard industry rates, see Pricing.

    3. Chat App Service Fee

    A Chat App Service Fee of 0.005 USD is charged per message or session, regardless of country or region.

    For example, sending a marketing message to the Philippines at the standard rate costs 0.0046 USD (Viber Message Fee) + 0.005 USD (Chat App Service Fee) = 0.0096 USD per delivered message.

    Features