Available Quota=Quota Amount-Consumed & Deducted Value-Consumed & Undeducted
This quota is specifically used by Partners to manage their customers' available quota. For customer's billing, please refer to the relevant billing data in the Expense Center on the ACPN platform. For specific reconciliation methods, see the content under the [Finance Center] category.
Please continuously monitor changes in customer credit limits and promptly adjust the available credit to avoid business disruptions due to insufficient credit.
[Available Quota]: The amount available for the use of customer. When the amount falls below zero, the customer will enter an outstanding state.
[Quota Amount]: The maximum quota (also known as credit limit) that Partner assigned to End User.
[Consumed & Deducted Value]: The credit that has been consumed and deducted as of the current point in time.
[Consumed & Undeducted Value]: The credit that is available for an end user UID. Available credit can be used to buy subscription instances and pay-as-you-go instances. If the available credit is less than zero, further purchase of service will fail.
1. Shutdown by Exceeding Quota
1.1 Immediate Shutdown
Available Quota < 0:
The account has an overdue payment and is unable to make new purchase.
Pay-as-you-go instances will be immediately suspended to prevent new consumption.
Prepaid instances will continue to operate until their expiration dates.
Due to our billing cycle, there might be cases where an instance is successfully stopped but the corresponding quota is still deducted for one billing cycle.
3) If your account remains shut down for 15 days, pay-as-you-go instances will be released.
Available Quota | Instance Status | Purchase Control |
x<0 | Shutdown | Purchase Forbidden (The displayed transaction status depends on whether Manual Shutdown is enabled.) |
2. Shutdown after Delay Privilege 600 USD
The delay privilege is determined by the account's historical spending, with a minimum of $600 USD. It is expected that instances can continue to be used for 15 days after an overdue payments.
The delay privilege only applies to pay-as-you-go products. When a customer has an overdue payment (available quota < 0), and the overdue amount is within the overdraft limit, instances will not be shut down.
The overdraft limit is not the maximum overdue amount; since products have billing cycles, there may be cases where, after one billing cycle, the overdue amount exceeds the overdraft limit.
If the account status remains in shutdown for 15 days, the pay-as-you-go instances will be released.
If the Delay Privilege ≤ Available Quota < 0, instances within the account will be manually shutdown.
Available Quota | Instance Status | Purchase Control |
Delay Privilege ≤ x < 0 | Overdue & Services available | Purchase Forbidden (The displayed transaction status depends on whether Manual Shutdown is enabled.) |
x < Delay Privilege | Shutdown | Purchase Forbidden (The displayed transaction status depends on whether Manual Shutdown is enabled.) |
3. Manual Shutdown
When a customer has overdue payments (consumption limit < 0), no automatic shutdown will occur, and there is no cap on the overdue amount.
The reseller can only restrict instance usage by manually shutting down the instances.
Available Quota | Instance Status | Purchase Control |
∞ < x < 0 | Normal | Purchase Forbidden (The displayed transaction status depends on whether Manual Shutdown is enabled.) |
2. How to check the Shutdown Policy
Log in to Alibaba Cloud Home Page - Click [Console] -[Expenses] - [User Center] - [Account Overview] - [Available Quota] - [Shutdown-Delay Privilege].
3. How to calculate the Shutdown-Delay Privilege
Shutdown-Delay Privilege in current month = The Total Consumption of last month/30*15.
This privilege is recalculated in each month. Customers will receive a notification about any changes around the 7th of the month.
FAQ
1. Can End Users and Resellers modify the Shutdown Policy for their own accounts?
No. Only Distributors and Resellers can manage the Shutdown Policy for their Sub Accounts.
2. Can the amount of Delay Privilege be modified?
No. The Delay Privilege is system-defined and cannot be manually adjusted.
3. How can I stay informed about adjustments to my Shutdown Policy?
Alibaba Cloud will send relevant notifications to the registered phone number if there are any changes to End Users' Shutdown Policy or Delay Privilege. Please monitor your linked phone number and consult your reseller if necessary.