Send messages to recipients through the Chat App Message Service console.
Prerequisites
Alibaba Cloud account registration and enterprise identity verification have been completed.
Chat App Message Service has been activated.
A send account is created and bound to or authorized for the account.
A message template is created and approved.
To use the fallback feature:
Short Message Service (SMS) is activated.
A fallback policy is created. Create and manage an SMS fallback policy.
Procedure
Log on to the Chat App Message Service console.
In the left-side navigation pane, choose OTT Service from the OTT Service menu and click the name of a send account.
On the send account details page, choose Send Messages to go to the message sending page.
Configure the following parameters.
Required parameters:
Parameter
Description
Language
Select the message language.
Send Message
Select the approved message template.
Send Account
Select the sending account.
Send Type
Select Timing Send or Immediately.
Timing Send: Schedule the message for a specific time.
Immediately: Send the message now.
Fallback Policy
Select an SMS fallback policy and enter the SMS content.
None: Fallback is not required.
Select an existing fallback policy.
NoteTo configure a fallback policy, first enable SMS service on the Service settings page. If SMS service is not enabled, you cannot configure a fallback policy.
A fallback is triggered when a fallback policy is configured and a message is not delivered or fails to be sent. This can occur when the message template is deleted or the message parameters fail verification.
Import Method
Select how to import recipient phone numbers.
Import Phone Number Group
Click Add Phone Number to add recipient phone numbers.
Upload Excel File
Click Download Template and fill in recipient phone numbers using the template.
Click Upload File to upload the completed file.
Import Group: Select an audience group.
NoteDownload Template is available only after you select a message template.
If the message template contains variables, use Upload Excel File to import recipient phone numbers. Do not modify the file header, or variable parameters cannot be recognized.
Click Send.
View message details on the Message List page. For more information, see Message list.