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    ChatApp Message Service:Manage phone numbers

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    ChatApp Message Service:Manage phone numbers

    Last Updated:Mar 12, 2024

    In the ChatApp console, you can associate your WhatsApp Business account with ChatApp and bind mobile phone numbers to the WhatsApp Business account. This topic describes how to bind mobile phone numbers to a WhatsApp Business account.

    Prerequisites

    • ChatApp is activated.

    • An Alibaba Cloud account is created and real-name verification for enterprises is complete. For more information, see Create an account and Real-name verification for enterprises.

    • A WhatsApp Business account is created. For information about how to create a WhatsApp Business account, see WABA onboarding.

    • Make sure that the mobile phone number that you want to add is not previously used to register a WhatsApp account, and the location where the phone number is registered and the location of your company are consistent. This helps ensure the credibility of your WhatsApp Business account.

    Procedure

    1. Log on to the ChatApp console.

    2. In the left-side navigation pane, choose Channels > Message channel.

    3. Select the WhatsApp Business account that you want to associate with ChatApp from the Attached WABA account drop-down list and click Synchronize number. The mobile phone numbers that are bound to the specified WhatsApp Business account are displayed.

    4. You can verify your mobile phone numbers in the following two modes:

      Click Migration to switch from Client API to Cloud API. After you switch to Cloud API, you cannot switch back to Client API and Client API is invalid.

      • Client API

        1. After the certificate is generated, click Use this number.

        2. Refresh the page after approximately 20 minutes and click Verification.

          Select Obtain the verification code by a text message or Obtain the verification code by a voice message.

        3. Enter the verification code that you received.

          If the verification is successful, the phone number is added and can be used to send SMS messages. If the verification fails, try again.

      • Cloud API

        1. After the certificate is generated, click Use this number.

        2. Click Activate.

          Note

          The phone number to be verified must be one that has been successfully verified within 14 days, otherwise the activation may fail.

        3. In the Activate dialog box that appears, select a language and select Obtain the verification code by a text message or Obtain the verification code by a text message.

        4. Enter the verification code that you received.

          If the verification is successful, the phone number is added and can be used to send SMS messages. If the verification fails, try again.

    5. Click More Settings to specify the avatar, industry, description, email and website parameters.

    What to do next

    For more information about Webhook settings, see Configure message receipts.