What information should be gathered and provided when submitting a technical problem via service ticket?
A: In order to analyze and solve the problem for you in a more efficient and effective way, we recommend below template for you to gather information and to provide in the service ticket.
- Your account UID.
- Screenshot or description of the error message or log, and corresponding request ID.
- Name or ID of blockchain related object.
- Steps for reproducing the problem.
- Impact to your business.