After an Alibaba Cloud ApsaraVideo Live generates an ingest URL and the stream is ingested, the video cannot be played.


See the following steps for troubleshooting:

  1. Check whether the playback address is correct.
    • Obtain the live playback URL as follows:
      1. Log on to the ApsaraVideo Live console.
      2. Click Domains in the left-side navigation pane.
      3. Find the target domain name and click Manage.
      4. In the Basic Information section, you can obtain the playback information, which is the streaming URL.
    • Streaming URLs are constructed in the following format: DomainName+AppName+StreamName_Transcoding template name. For more information, see Generate ingest and streaming URLs.
  2. Check whether the CNAME of the domain name is resolved to the Alibaba Cloud server.
    You can use PING to query whether the CNAME resolution takes effect. If PING is alikunlun*.com, the CNAME of the domain name takes effect. If the CNAME is active, perform the CNAME binding operation. For more information, see CNAME configuration.
  3. If the problem still cannot be solved, see Troubleshoot ApsaraVideo Live a streaming URL cannot be played.

Application scope

  • ApsaraVideo Live