After receiving an alert notification in a DingTalk group or enterprise WeChat group, you can directly claim, disable, follow, push, and block the alert notification in the DingTalk group or enterprise WeChat group. This topic describes how to view and handle alerts in an alert notification group.

Bind a mobile phone number

The mobile phone number of the operator needs to be bound before viewing or processing alert information in an alert notification group for the first time.

  1. In the alert notification group, click the alert name in the alert card.
  2. In the Bind Mobile Phone Number panel, bind a mobile phone number as prompted.
    • DingTalk Group-bound Mobile Phone Number: Enter the mobile phone number and click Send Verification Code.
    • To bind a mobile phone number to an enterprise WeChat group, enter a mobile phone number and click Send Verification Code.
    Note If the entered mobile number is the same as that of the created contact, you can bind the alert notification group to the corresponding contact. If both the alert notification group and the corresponding contact are set as the notifier in the notification policy, the system will @ the contact when the system sends alert information to the alert notification group. For more information, see Bind a contact to a DingTalk account.
  3. Enter the verification code that you receive on your phone and click OK.

Bind a contact to a DingTalk account

After you bind a contact to an alert notification group, the system will @ the contact when the system sends an alert to the alert notification group.

  1. When you create or edit a contact, the mobile phone number of the contact is the same as the mobile phone number that is bound when you view the group alert card for the first time. For more information, see Contact.
  2. Set the contact (including the contact group or schedule that contains the contact) and the corresponding IM bot as the notification person for the notification policy at the same time. For more information, see Configure a notification policy.
    Note The contact must be a member of the alert notification group.
    After the configuration is complete, you can view the DingTalk or enterprise WeChat icon on the Contacts tab of the Alerts > Contacts tab in the ARMS console.

Handle alerts in alert cards

Alert cards in an alert notification group display basic information about alerts. You can modify the display content of alert cards by editing an alert notification template in a notification policy. For more information, see Variable parameters of notification templates.

In the alert card, you can perform the following operations:
  • Click Claim Alert to set yourself as the alert handler.
  • Click Disable Alert. In the Edit Solution dialog box that appears, enter a solution and click OK.
  • Click Follow Alerts to view the alert status. When the alert status changes, the system notifies you by SMS.
  • Click Push Alert. In the Select Ticket System section, select an integrated ticket system and click OK to create a ticket for the current alert.
  • Click Masking Alert. In the Masking Time section, select a masking time. During the masked period, the current alert does not send alert notifications in any way.
  • Click Unresolved Alerts. On the Alerts tab, you can filter and view unresolved alerts in the alert notification group. For more information, see View all alerts on the homepage.

Handle alerts in alert details

Click an alert name in the alert card to go to the alert details panel. In the alert details panel, you can view the details of the current alert.

In addition, you can perform the following operations on the Details tab:
  • Click the The behavior to comment on an item icon to add a comment for the current alert.
  • If the alert is not claimed, click Claim it. Then, you can handle the alert.
  • If the alert is not claimed or is being handled, click Solve it now. The alert is set as a resolved alert.
  • Click Statistics in the lower-left corner of the tab to go to the Statistics page. For more information, see View the statistics on alerts.
  • Click Home in the lower-left corner of the tab to go to the homepage. For more information, see View all alerts on the homepage.

Details tab

On the Details tab, you can view the alert name, alert level, alert status, alert content, alert object, handler, notification person, solution, and comment content.

On the Details tab, you can perform the following operations:

  • Click Settings in the upper-right corner. In the Select Action dialog box, you can perform the following operations:
    • Specify Alert Handler: Specify a handler for the current alert. The optional handler is the person who has completed the operation of binding the mobile phone number. For more information, see Bind a mobile phone number.
      Note Group members who bind mobile phone numbers to alert cards sent by any notification policy under the same Alibaba Cloud account can be selected as processors.
    • Modify Alert Level: modifies the level of the current alert. The alert severity level increases from the default, P4, P3, P2, and P1.
    • Push Ticket: Select an integrated ticket system and create a ticket for the current alert.
  • Click the Follow icon icon to view the status of the alert. When the status of the alert changes, the system notifies you by SMS.
  • Click the Mask icon icon. In the Alert Notification Masking Time section, select a masking time. During the masked period, the current alert does not send alert notifications in any way.

Events tab

On the Events tab, you can view the alert events associated with the alert and the alert event status.

On the Event tab, you can perform the following operations:

Click the row where the target event resides to view the basic information, monitoring data, and extended fields of the event.

Activities tab

On the Activity tab, you can view the notification records and handling records of the alert.

On the Activity tab, you can perform the following operations:

Click Filter, select Log Content or Log Object, enter a keyword in the field, and then click the Enter key to filter activity records.
Filter condition Description
Log Content Filter by alert notification content.
Log Object Filter by contact (alert handler).

View the statistics on alerts

The Statistics panel displays the statistics of alerts in the alert notification group. Includes the number of alerts that occurred today, the trend chart of alerts in the last seven days, the trend chart of the average resolution time of alerts in the last seven days, and the statistics of alert handlers today.

On the Statistics page, you can perform the following operations:
  • Click the target time point on the trend chart of alerts in the last seven days and the trend chart of the average resolution time of alerts in the last seven days to view the specific total number of alerts and the average resolution time of the target time point.
  • Click Return to Home to go to the homepage. For more information, see View all alerts on the homepage.

View all alerts on the homepage

In the Home panel, you can view the alert list in the alert notification group.

On the homepage, you can perform the following operations:
  • On the My, Follow, and Alerts tabs, you can view the alerts that I claim, the alerts that I follow, and all alerts.
  • Enter a keyword in the Alert Name field at the top of the tab to search for alerts.
  • At the top of the tab, you can filter alerts by selecting Alert Status, Contacts, and Alert History.
    Filter condition Description
    State Filter the alert list by alert status.
    • Resolved
    • Handling.
    • Unclaimed
    contact Search for the list of alerts that the specified alert handler is responsible for. The available contacts are members of the group whose mobile phone numbers are bound by the alert card sent by any notification policy under the same Alibaba Cloud account.
    Alert History Choose View alerts within a few days.
    • 1day
    • 3 days
    • 7Day(s)
  • Click an alert to go to the Details tab, where you can view the alert details.
  • Click Statistics to go to the Statistics page, where you can view the statistics on alerts. For more information, see View the statistics on alerts.