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Anycast Elastic IP Address:Overdue payments

Last Updated:Jan 24, 2024

If an Anycast elastic IP address (Anycast EIP) has an overdue payment, the Anycast EIP is not immediately suspended. We recommend that you renew your Anycast EIP at the earliest opportunity or maintain a sufficient account balance to ensure that your service is not interrupted.

Overdue payments

If an Anycast EIP has an overdue payment, the Alibaba Cloud account to which the Anycast EIP belongs will be notified by SMS and email.

  • An Anycast EIP that has an overdue payment continues to provide services within the grace period.

  • If the overdue payment is not completed within the grace period, the Anycast EIP is suspended and the maximum bandwidth of the Anycast EIP is limited to 1 Kbit/s.

  • If the overdue payment is not completed 15 days after the Anycast EIP is suspended, the Anycast EIP is automatically released. You will receive SMS and email notifications one day before the system releases the Anycast EIP. After the Anycast EIP is released, relevant configurations and data are deleted and cannot be restored.

Renewal

You can top up your account when an Anycast EIP has an overdue payment.

  • If you top up your account within the grace period, the Anycast EIP is not suspended. Therefore, you can continue to use the Anycast EIP and avoid service interruption.

  • If you top up your account within 15 days after the Anycast EIP is suspended, the system automatically completes the overdue payment. After the payment is completed, the Anycast EIP immediately starts to provide services.