When a cluster expires or your Alibaba Cloud account has an overdue payment, the cluster is locked and eventually released within a specific period of time.
Clusters with overdue payments may become unavailable and subsequently released. Data on released clusters cannot be recovered. Renew your clusters promptly to prevent service interruptions. After expiration or an overdue payment, charges accrue on a pay-as-you-go basis until the cluster is locked. View the charges on your bills.
An overdue payment poses a threat of service suspension and resource release. Released resources cannot be recovered. Renew your service promptly to avoid service disruptions.
After a cluster's subscription expires or has an overdue payment, pay-as-you-go fees continue to accrue until the cluster is suspended and locked. For specific charges, see your bill.
Subscription clusters
| Time | Cluster status | Recovery method |
|---|---|---|
| On the expiration day | Running and billed normally | Manually renew the cluster. For more information, see Renewal policy. |
| 15 days after expiration | Locked. The cluster cannot be accessed. | — |
| 7 days after being locked | Resources released and all data deleted. | Released resources and deleted data cannot be recovered. |
Time | Cluster status | Recovery method |
Overdue payment | The cluster continues to run and is billed as normal. | Add funds to the account with the overdue payment. |
1 day after the payment is overdue | The cluster is suspended and locked. You cannot access it. | |
7 days after suspension and lock | The cluster resources are released. Stored data is no longer retained. | Resources and data cannot be recovered. |
Time | Cluster status | Recovery method |
Expiration | The cluster continues to run and is billed as normal. | Manually renew the expired cluster. For more information, see Renewal policy. |
15 days after expiration | The cluster is suspended and locked. You cannot access it. | |
7 days after suspension and lock | The cluster resources are released. Stored data is no longer retained. | Resources and data cannot be recovered. |
Pay-as-you-go clusters
| Time | Cluster status | Recovery method |
|---|---|---|
| On the day of overdue payment | Running and billed normally | Add funds to your Alibaba Cloud account. |
| 1 day after overdue payment | Locked. The cluster cannot be accessed. | — |
| 7 days after being locked | Resources released and all data deleted. | Released resources and deleted data cannot be recovered. |