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Change the password of a postmaster account for Alibaba Mail

Last Updated: Apr 23, 2019

Scenario 1
If you have purchased Alibaba Mail and logged on to the postmaster account for the first time, perform the following steps to specify a password for the postmaster account. Then, you can log on to Alibaba Mail again to use the email services.
Follow the password strength requirements to set a valid password.
Alibaba Mail (Standard)

  1. Log on to the Alibaba Cloud website, click Products, and then click Email under Domains & Websites to enter the Email Services page.
  2. On this page, click Manage on the right side of the email domain name and enter the Email Management page. Then, click the Reset Password tab page. On this tab page, reset the password of the postmaster account.

Scenario 2
If you want to change the password of a postmaster account, use either of the following two methods:
Method 1

  1. On the domain management page, choose DEPTs & Users > Employee Accounts. Then, enter an input in the search box to search for postmaster accounts.

  2. Click the Name of the account. In the Edit Account dialog box that appears, click Reset Password to specify a new password, and click Save.

Method 2

  1. Log on to a postmaster account, and click Enter Mail.

  2. Click the gear icon in the upper-right corner of the page to enter the settings page. Then, choose Account and Security>Account Security, and click Change Password to specify a password.

If the problem persists, contact Customer Support.