Account Center:Change your logon email address

When to change your logon email

Common reasons to change your logon email:

• Your original email is compromised or no longer meets security requirements.

• The account owner changed due to an employee departure or role transfer.

• Your organization wants to standardize all logon emails under a corporate domain.

Prerequisites

Log on to your Alibaba Cloud account. The verification method depends on whether your original logon email is available:

• Original logon email is available: Verify your identity with a code sent to your email or secure phone.

• Original logon email is unavailable

  • If you remember your email address, log on with it and verify with a code sent to your mobile phone.

• If you have forgotten your email address and cannot log on, or if both your secure phone and logon email are unavailable, you must file an appeal.

Procedure

RAM user, RAM role, and Enterprise SSO logons cannot change the account logon email. Ask the account administrator to log on to the Alibaba Cloud account and make this change.

1. Log on to the Account Center and go to the Security Settings page. In the Basic Settings section, click Modify under Username.

   Alternatively, on the Overview page, in the My Account section, click the icon next to Username.

2. Verify your identity with your mobile phone number, original logon email, or TOTP.

3. Enter your new Logon Email Address, click Get Verification Code, enter the code, and click Confirm.

4. A Modification successful message appears.

Security recommendations

• Before changing your logon email, ensure the new email address is fully under your control. Do not use a shared or third-party-owned address.

• After the change, you can no longer log on with the old email address. All logon attempts, password resets, and security notifications use the new email address.

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