Account Center:Message Hub user guide

Core concepts

Before using Message Hub, review the following core concepts to better manage notifications from Alibaba Cloud.

• Message types: Internal messages fall into categories such as account messages, product messages, service messages, and security messages. Each type corresponds to different business scenarios.

  Message category	Examples of subtypes	Description and recommended recipients
  Account Message	Notifications about account funds	Notifications about low account balance, insufficient credit limit, refunds, incoming wire transfers, and coupons. Recommended for finance staff.
  Product Messages	Product education content, notifications about product creation or activation, and product expiration	Notifications before resource expiration, such as for instances or certificates, and notifications about renewal success or failure. Recommended for O&M or business owners.
  Security Messages	Alibaba Cloud Security notifications, illegal or prohibited content alerts, and account security alerts	Real-time notifications about high-risk vulnerabilities, DDoS attacks, and abnormal logons. Recommended for security engineers or SREs.
  Exception Messages	ECS failure notifications, ApsaraDB failures or O&M notifications, and proactive Cloud Monitor alerts	Synchronizes fault information for cloud products. Recommended for O&M or business owners.
  Activity Messages	Promotions, new product launches, or commercialization announcements	Alibaba Cloud product upgrades, promotions, and feature updates. Recommended for O&M or business owners.
  Service Messages	Contract notifications, billing notifications, and invoice notifications	Contract and financial issues, and some service information. Recommended for finance staff or O&M staff.

• Permissions: By default, only the Alibaba Cloud account can view and manage all messages in the account. A Resource Access Management (RAM) user must be granted AliyunNotificationsReadOnlyAccess or AliyunNotificationsFullAccess by the Alibaba Cloud account to access Message Hub.

• Notification channel relationships: Internal messages are the most comprehensive official notification channel. Some important notifications are also sent through email, DingTalk, Slack, and other channels based on your subscription settings.

View internal messages

1. Log on to the Message Center. On the Internal Messages page, view all messages under the All tab or select a specific message type.

   

2. Use the filters at the top of the page to find specific messages.

   • Read status: Filter by All Messages, Unread Messages, or Read Messages.

   

Manage internal messages

Keep your message list clean and track pending tasks by marking or deleting messages.

Mark messages

• Mark one message: In the Actions column for the target message, click Mark As Read.

• Mark multiple messages: Select multiple messages, then click the Mark As Read button above the list.

• Mark all as read: Click the Read All Messages button to mark all messages under the current filter as read.

Delete messages

• Select one or more messages to delete, then click the Delete button.

• Delete all: Click the Delete All Messages button to delete all messages under the current filter.

Subscribe to internal messages

Message Hub provides a combination of basic message delivery, and bot notifications to help you balance information overload with missed critical alerts.