If a backup fails or a backup client is disconnected from Hybrid Backup Recovery (HBR), HBR sends alert notifications to the owner of the Alibaba Cloud account by default. You can configure notification contacts, contact groups, and notification methods.

Note A contact receives an alert about one hour after a backup fails or a backup client is disconnected from HBR.

Create a notification contact

A notification contact is a person who receives backup alerts. To create a notification contact, perform the following steps:

  1. Log on to the HBR console.
  2. In the left-side navigation pane, click Notification Contacts.
  3. On the Notification Contacts page, click the Contacts tab.
  4. In the upper-right corner, click Create Contact.
  5. In the Create Contact panel, specify the Contact Name parameter.
  6. Select Email as Notification Methods.
    After you select Email, enter an email address in the Email field and click Send. Log on to the specified email box and copy the verification code. Then, paste the code in the Verification Code field in the HBR console.
  7. Click OK.
    Note
    • You can view the information of all created notification contacts on the Contacts tab.
    • You can click Modify to edit the contact name and email.
    • You cannot delete a notification contact if the contact is specified to receive alert notifications or added to a contact group.

Create a contact group

You can create a contact group and add multiple notification contacts to the group. Then, you can enable the group to receive the same alert notifications. This simplifies the procedure to manage the notification contacts. When an alert is triggered, HBR sends alert notifications to all contacts in the group.

  1. Log on to the HBR console.
  2. In the left-side navigation pane, click Notification Contacts.
  3. On the Notification Contacts page, click the Groups tab.
  4. In the upper-right corner, click Create Group.
  5. In the Create Group pane, specify a group name.
  6. Select the contacts that you want to add to the group and click the button. Then, the selected contacts are added to the Selected Contacts section.
  7. Click OK.
    Note
    • You can view the information of all created contact groups and the number of member contacts in each group on the Groups tab.
    • You can click Modify to modify a contact group.
    • You cannot delete a contact group if the group is specified to receive alert notifications.

Create an alert policy

You can create the following types of alert policies:
Note By default, HBR sends alert notifications to the owner of the Alibaba Cloud account by using E-mails.
  • Configure an alert policy for a vault

    You can configure an alert policy for a vault. The alert policy applies to all the backup clients that are associated with the vault. The backup clients include those used to back up ECS instances, on-premises files, and on-premises virtual machines (VMs). If you do not configure alert policies for the backup clients, the backup clients use the alert policy of the vault by default. To configure an alert policy for a vault, perform the following steps:

    1. Log on to the HBR console.
    2. On the Overview page, find the vault.
    3. In the upper-right corner of the vault, choose Settings > Modify Backup Vault.
    4. In the Modify Backup Vault panel, select an alert policy as needed.
      Alert policy Description
      Disabled If you select this option, HBR does not send alert notifications.
      Default If you select this option, HBR sends alert notifications to the owner of the Alibaba Cloud account by using emails.
      Custom If you select this option, you must select one or more contacts or contact groups. HBR sends alert notifications to the selected contacts and contact groups.
    5. Click OK.
  • Configure an alert policy for a backup client

    You can configure an alert policy for a backup client. After you create an alert policy for a backup client, the backup client no longer uses the default alert policy, or the alert policy of the associated vault. To configure an alert policy for a backup client, perform the following steps:

    1. Log on to the HBR console.
    2. In the left-side navigation pane, choose Backup > On-Premises Backup.
    3. On the File page, find the client, and choose More > Alert Settings in the Actions column.
    4. In the Alert Settings panel, select an alert policy as needed.
      Alert policy Description
      Disabled The backup client does not send alert notifications.
      Same as Vault If you select this option, the client uses the alert policy of the backup vault.
      Default The backup client sends alert notifications to the owner of the Alibaba Cloud account by using emails.
      Custom If you select this option, you must select one or more contacts or contact groups. HBR sends alert notifications to the selected contacts and contact groups.
    5. Click OK.