If you are experiencing problems when you use cloud resources in the Elastic Compute Service (ECS) console, you can submit information to the automatic diagnosis system for troubleshooting.
Background information
- Simplified submission with near instantaneous feedback.
- Intelligent processing that returns diagnostic results within seconds.
- Extended support. The problems that cannot be handled by intelligent processing are immediately forwarded to Alibaba Cloud technical support personnel. This improves the overall efficiency of problem handling.
- You can access the automatic diagnosis system only in the ECS console.
- Each account can have up to 20 diagnostic records in the Pending state per region. You can submit new diagnostic requests in a region only when less than 20 diagnostic records are in the Pending state in that region.
- You can view the diagnostic records of the last 30 days on the Troubleshooting page in the ECS console.
In this topic, an upgrade operation on a subscription instance is used to describe how to use the automatic diagnosis system. The upgrade operation failed because you have unpaid orders. An Error message is returned. You can use the automatic diagnosis system to troubleshoot the error. For more information about how to upgrade the instance types of subscription instances, see Upgrade the instance types of subscription instances.
Step 1: Submit an automatic diagnostic request
To submit an automatic diagnostic request, perform the following operations:
Step 2: View the solution
To view the recommended solution to the problem, perform the following operations:
Step 3: Submit feedback on the solution
To submit feedback on the recommended solution, perform the following operations:
- Optional: In the View Solutions dialog box, enter your feedback about this diagnosis in the text box.
- If you think the solution is helpful, click Solved. If you do not think the solution is helpful, click Unsolved.
- Click OK.