If you are experiencing problems while you use cloud resources in the ECS console, you can submit information to the automatic diagnosis system for troubleshooting.
Background information
- Simplified submission with near instantaneous feedback.
- Intelligent processing that returns diagnostic results within seconds.
- Extended support. The problems that cannot be handled by intelligent processing are immediately forwarded to Alibaba Cloud technical support personnel. This improves the overall efficiency of problem handling.
- You can only access the automatic diagnosis system in the ECS console.
- Each account can have up to 20 diagnostic records in the Pending state per region. You can submit new diagnostic requests in a region only when there are less than 20 diagnostic records in the Pending state in the region.
- You can view the diagnostic records of the last 30 days on the Diagnosis page in the ECS console.
This topic uses an upgrade operation on a subscription instance as an example to describe how to use the automatic diagnosis system. The upgrade operation fails because you have unpaid orders. An Error message is returned. You can use the automatic diagnosis system to troubleshoot the error. For more information about how to properly upgrade subscription instances, see Upgrade configurations of subscription instances.
Step 1: Submit an automatic diagnostic request
To submit an automatic diagnostic request, perform the following operations:
Step 2: View the solution
To view the recommended solution to the problem, perform the following operations:
Step 3: Submit feedback on the solution
To submit feedback on the recommended solution, perform the following operations: