Backup alerts provide you with alerts, such as when a backup fails or a client is disconnected from a server. By default, alerts are sent to an Alibaba Cloud account. You can also configure contacts, contact groups, and contact methods.

Note One hour after a backup fails or a client is disconnected from a server, the specified contact will receive an alert.

Create an alarm contact

An alarm contact is a person that is assigned to receive backup alerts. You can create an alarm contact as follows:

  1. Log on to the Hybrid Backup Recovery (HBR) console.
  2. In the left-side navigation pane, select Alarm Contact.
  3. On the Alarm Contact Management page, select the Alarm Contact tab.
  4. Click New Contact in the upper-right corner.
  5. In the New Contact dialog box, enter the Contact Name.
  6. Select Email as a Contact Method.

    Enter the Contact Email, and then click Send Verification. Log on to the specified email to view the verification code, go back to the HBR console, and enter the verification code in the Email Verification field.

  7. Click OK.
Note
  • On the Alarm Contact tab, you can view a list of all contacts and the related information of each contact.
  • You can click Edit to modify the email.
  • You cannot delete a contact that is selected to receive alerts or added to a contact group.

Create an alarm contact group

If you need multiple alert contacts to receive alert notifications, you can add an alert contact group and add alert contacts to the group so that you can manage them more conveniently. When an alert is generated, HBR sends an alert notification to all alert contacts in the specified alert contact group.

  1. Log on to the HBR console.
  2. In the left-side navigation pane, select Alarm Contact.
  3. On the Alarm Contact Management page, select the Alarm Contact Group tab.
  4. In the upper-right corner, click New Contact Group.
  5. In the New Contact Group dialog box, enter the Group Name.
  6. Select one or more contacts, and click the icon to add the contact to the group. These contacts are displayed in the Selected Contacts area.
  7. Click OK.
    Note
    • On the Alarm Contact Group tab, you can view a list of all contact groups and the number of contacts in each group.
    • You can click Edit to modify a contact group.
    • You cannot delete a contact group that is selected to receive alerts.

Customize alert policies

You can customize the following types of alert policies:
Note By default, HBR sends alert notifications by emails to the alert contact specified in your Alibaba Cloud account. If you customize alert policies, the instance-level alert policy takes precedence over the vault-level alert policy.
  • Vault-level alert policy

    A vault-level alert policy applies to all the backup clients of a vault. The backup clients include those installed on Alibaba Cloud Elastic Compute Service (ECS) instances, local hosts, and local virtual machines.

    Set a vault-level alert policy as follows:

    1. Log on to the HBR console.
    2. On the Overview page, find the vault for which you need to set an alert policy.
    3. In the upper-right corner of a vault card, click the Settings icon.
    4. In the Vault Setting dialog box, set Alarm Policy as required.
      • Disabled

        If you select this option, HBR does not send an alert notification when an alert is generated for a backup client or an instance that is related to the vault.

      • Default Notification

        If you select this option, HBR sends alert notifications by email to the alert contact specified in your Alibaba Cloud account when backup alerts are generated for the vault.

      • Customized Notification

        If you select this option, you can specify one or more alert contacts or alert contact groups. Then, HBR sends alert notifications to the specified alert contacts or alert contact groups when backup alerts are generated for the vault.

    5. Click OK.
  • Instance-level alert policy

    An instance-level alarm policy applies to the backup client installed on a specified instance.

    Set an instance-level alert policy as follows:

    1. Log on to the HBR console.
    2. Locate the instance for which you need to set an alert policy. In the right-side Actions column, click Alarm Setting for the instance.
    3. In the Alarm Policy dialog box, set Alarm Policy as required.
      Alarm policy Description
      Disabled If you select this option, no alert is sent when an alarm occurs on the instance.
      Same as Vault If you select this option, the alarm policy of the vault where the instance is located applies to the instance.
      Default Notification If you select this option, alerts for the instance are sent to an Alibaba Cloud account by using emails.
      Customized Notification You can select one or more contacts and contact groups. After you complete the configuration, alerts for the instance are sent to the selected contacts or contact groups.
    4. Click OK.