This topic explains why SAG-100WM is offline and how to troubleshoot it.
In the Smart Access Gateway console, the SAG is in the Offline state.
- The SAG has a software failure.
- The connection between the SAG and Alibaba Cloud has failed.
- Ping other websites in the same network environment of the service provider to make
sure that the network is normal.
- If the network is abnormal, solve the network problem.
- If the network is normal, proceed to 2.
- Check whether the SAG is powered on.
- Restart the SAG, or open a ticket for technical support.