The DeviceOffline event indicates that the Smart Access Gateway is offline.

Alarm information

Event name Event level Status code Status description
DeviceOffline CRITICAL offline Device Offline

Causes

The egress of the Smart Access Gateway to the Internet is disabled, or the Smart Access Gateway is powered off.

Actions

Follow these actions:
  1. Check the egress to the Internet.

    If you use a laptop to access the Internet, check whether you can visit the official website of Alibaba Cloud.

  2. Check whether the Smart Access Gateway is powered off.