If your account balance is insufficient and you continue to use HBR paid services, you will have an overdue payment.

Warning The system may send you notifications that you have overdue payments. When this occurs, please clear all overdue payments to avoid instances being released. Please note that your instances may be released at a system-selected time after the payment due date.

If you have an overdue payment, pay attention to the points described in the following table.

Days in arrears Service status
Less than 1 day
  • You can continue to use HBR.
  • Your HBR service will not be suspended if you pay off all overdue bills within 1 day.
More than 1 day but equal to or less than 15 days
  • Your HBR service will be suspended automatically. However, your data backed up in HBR will be retained and you will still be charged for the backup data. Consequently, the overdue amount will continue to increase.
  • Your HBR service will be resumed automatically if you pay off all overdue bills within 15 days.
More than 15 days
  • If you fail to pay off all overdue bills within 15 days, you will be regarded as voluntarily discarding HBR. Data backed up in HBR may be deleted and deleted data cannot be recovered. Note that you will still be charged for data backed up in HBR before the data is deleted. Therefore, if you no longer use HBR, we recommend that you delete all data backed up in HBR.
  • Alibaba Cloud will send you notifications by SMS and emails before HBR revokes your backup storage and license.

Impact on data migration from VMware virtual machines to ECS instances

You can continue to use HBR to migrate data from VMware virtual machines to Elastic Compute Service (ECS) instances within the first hour after an overdue payment occurs. However, if you fail to pay off all overdue bills within 1 hour, you can no longer migrate data after this grace period. To resume normal migration, you must pay off all overdue bills first. If you have an overdue payment for an ECS instance after you migrate virtual machine data to it, the common service restrictions on overdue ECS instances will apply.