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Cloud Backup:Overdue payments

Last Updated:Sep 20, 2023

This topic describes the reasons why overdue payments occur in your account and how the status of Cloud Backup changes after your account is in arrears.

Warning

You are notified if your services are at risk of being suspended due to an overdue payment. To ensure service continuity, renew Cloud Backup at the earliest opportunity.

Causes

If your account balance is insufficient and you continue to use Cloud Backup paid services, an overdue payment occurs in your account.

Service status after your account is in arrears

If an overdue payment occurs in your account, take note of the information as described in the following table.

Days in arrears

Service status

Less than 1 day

  • You can continue to use Cloud Backup.

  • If you add funds to your Alibaba Cloud account within 1 day, Cloud Backup is not suspended.

More than 1 day but less than 15 days

  • Cloud Backup is automatically suspended. Cloud Backup retains the backup data. You are charged for the storage space that is occupied by the backup data.

  • If you add funds to your Alibaba Cloud account within 15 days, Cloud Backup is automatically resumed.

More than 15 days

  • If you fail to pay for all overdue bills within 15 days, you can no longer use Cloud Backup. The storage space is released and the license is revoked. Backup data in the storage space is deleted and the deleted data cannot be restored. In this case, you are charged for the storage space that is occupied by backup data before the backup data is deleted. If you no longer use Cloud Backup, we recommend that you delete all backup data.

  • Alibaba Cloud sends you notifications by using SMS messages and emails before Alibaba Cloud releases your storage space and revokes your license.

Impact on data migration from VMware virtual machines to ECS instances

You can continue to use Cloud Backup to migrate data from VMware virtual machines (VMs) to Elastic Compute Service (ECS) instances within the first hour after an overdue payment occurs. If you fail to pay for all overdue bills within 1 hour, all migration jobs fail after this period elapses. To resume migration, you must renew Cloud Backup. Alibaba Cloud applies the same policies to overdue payments for ECS instances to which VM data is migrated as common ECS instances.