This topic describes the causes and service status changes of overdue payments in Apsara File Storage NAS.

Causes

An overdue payment occurs due to the following causes:

  • The used storage space of a General-purpose file system exceeds the capacity of the storage package, and your account balance is insufficient.
  • The storage package that is attached to a General-purpose file system expires, and your account balance is insufficient.
  • No storage package is attached to a General-purpose file system, and your account balance is insufficient.
  • The pay-as-you-go billing method is applied to an Extreme file system, and your account balance is insufficient.
  • Your Alibaba Cloud account has overdue payments.

Service status changes

An overdue payment leads to the following changes of the service status:

  • General-purpose file systems
    • To ensure service continuity, you must settle the overdue payment within 15 days.
    • If you do not settle the overdue payment within 15 days, the file systems are automatically stopped. However, you are still charged for the storage space. Therefore, the overdue amount continues to increase. If you settle the overdue payment within seven days after the file systems are stopped, the file systems are automatically started.
    • If the overdue payment remains unsettled seven days after your file systems are stopped, Alibaba Cloud assumes that you have stopped using NAS. Your data stored in NAS is deleted. Deleted data cannot be restored. Before your data is deleted, you are still charged for the storage space. Therefore, if you no longer need NAS, we recommend that you delete all your data in NAS.
  • Extreme file systems
    • To ensure service continuity, you must settle the overdue payment within seven days.
    • If you do not settle the overdue payment within seven days, Alibaba Cloud assumes that you have stopped using NAS. Your data stored in NAS is deleted. Deleted data cannot be restored. Before your data is deleted, you are still charged for the storage space. Therefore, if you no longer need NAS, we recommend that you delete all your data in NAS.