This topic describes the effects of an outstanding balance for an Apsara File Storage NAS. It also provides a guide on how to resolve your outstanding balance.

Scenarios

An outstanding balance occurs when you encounter the following issue in NAS:

When you are charged based on the pay-as-you-go billing method, the balance of the specified credit card is insufficient.

Notice The system may send you notifications that you have overdue payments. When this occurs, please clear all overdue payments to avoid instances being released. Please note that your instances may be released at a system-selected time after the payment due date.

Precautions

If NAS is in arrears, note the following:

  • We recommend that you pay the outstanding balance within 360 hours to ensure business continuity.
  • If your account is overdue for longer than 360 hours, NAS is automatically stopped. However, you will still be charged for the storage space that is being used. Consequently, the overdue amount will continue to increase.
  • If your account is overdue for longer than 360 hours, NAS will be automatically stopped. If you pay overdue bills within the next seven days, NAS will be automatically started.
  • If you fail to pay overdue bills within the next seven days, Alibaba Cloud assumes that you have stopped using NAS. In this case, Alibaba Cloud no longer retains your data. All data stored in NAS will be deleted. The data cannot be restored after deletion. Note: You will still be charged for data stored in NAS before the data is deleted. Therefore, if you no longer use NAS, we recommend that you delete all data stored in NAS.