When the auto renewal feature is enabled for a Subscription DDH, the DDH is renewed automatically according to the auto renewal schedule to avoid unexpected release.

Fees deduction during auto renewal

When the auto renewal feature is enabled, we charge the subscription fee to your linked credit card or PayPal account on the expiration date (T). If the payment fails, we will try again on Day 7 (T+6) and Day 15 (T+14) until the payment is successful. If all the three payment attempts fail, the DDH shuts down.

Enable auto renewal

You can enable auto renewal by using either of the following methods.

Enable on creation

You can enable create a DDH the auto renewal feature when creating a Subscription DDH.

When the feature is enabled, your Subscription DDH is renewed automatically, and the renewal period is determined by its purchase cycle:

  • For a yearly subscribed DDH, the renewal period is one year.
  • For a monthly subscribed DDH, the renewal period is one month.
  • For a weekly subscribed DDH, the renewal period is one week.
Enable after creation

After a Subscription DDH is created, you can enable the auto renewal feature in the ECS console. Below shows how to enable auto renewal feature after DDH creation.

The Subscription DDH is not in the Expired status.

To enable the auto renewal feature, follow these steps:

  1. Log on to the ECS console.
  2. In the left-side navigation pane, click DDH.
  3. Select a region.
  4. Select one or more Subscription DDHs. On the top of the table, select Actions > Set Auto Renewal.
  5. In the dialog box, turn on the Auto Renewal switch, select a renewal period, and click OK.

Disable auto renewal

If you do not want your Subscription DDH to be renewed automatically, you can disable the feature.

To disable the auto renewal feature, follow these steps:

  1. Log on to the ECS console.
  2. In the left-side navigation pane, click DDH.
  3. Select a region.
  4. Select one or more Subscription DDHs. On the top of the table, select Actions > Set Auto Renewal.
  5. In the dialog box, turn off the Auto Renewal switch. You can decide whether to turn on the Do Not Renew switch or not. When this switch is turned on, the DDH is not renewed after it expires.