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FAQs in Media Files

Last Updated: Apr 19, 2018

Why the corresponding video files cannot be found in Media Files after uploading?

  • Only the video files that are transcoded after being triggered through workflows can be shown in the Media Files, and the video files that are transcoded after being triggered through API are not shown.

  • Make sure whether the video files is uploaded sucessfully or not. If you cannot find the corresponding Transcoding ID in Transcoding Tasks, make sure whether the video files are uploaded successfully to the OSS input path configured in Workflows.

  • Make sure whether a video file of the same name has been uploaded. A new media is not generated when uploading video files of the same name, search for the media in Media Files according to the name.

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