Without your authorization, Alibaba Cloud after-sales team and ApsaraDB for MongoDB development team can only view information about resources, fees, and performance of your ApsaraDB for MongoDB instances. The information includes the time when an ApsaraDB for MongoDB instance is purchased and expires and its CPU, memory, and storage usage.

  • To allow Alibaba Cloud after-sales team and ApsaraDB for MongoDB development team to view more information about your instances to help you troubleshoot issues, you can grant permissions to them.
  • Only with your authorization can Alibaba Cloud after-sales team and ApsaraDB for MongoDB development team view or modify configurations about your ApsaraDB for MongoDB instances during the specified time period. For example, you can authorize them to view the IP address whitelist and audit logs of an ApsaraDB for MongoDB instance.
  • Alibaba Cloud after-sales team and ApsaraDB for MongoDB development team never proactively modify connection information of your ApsaraDB for MongoDB instances, including the instance endpoint and the database account and password.