You can use a cloud computer by accessing the cloud computer card on the Alibaba Cloud Workspace client or by using DesktopAssistant or Cloud Computer Manager within the cloud computer.
Usage notes
Before you use a cloud computer for the first time, we recommend that you read the following usage notes:
Enterprise
DesktopAssistant is the entry point for various cloud computer management features. It typically appears on the desktop. When you move DesktopAssistant close to the edge of the screen, it automatically collapses into a small tab. You can click this tab to display DesktopAssistant.
When a cloud computer is in full screen mode, you can click DesktopAssistant and then click Exit Fullscreen on the menu to exit full screen mode.
If you cannot access the Internet from your cloud computer, we recommend that you contact your administrator to enable Internet access for your cloud computer. Internet access failures may also be caused by a proxy enabled on your cloud computer. You can disable the proxy to resolve the issue.
If a VPN or proxy is enabled on your on-premises device that runs the Alibaba Cloud Workspace client or on your cloud computer, the cloud computer connection may be abnormal. Therefore, do not use a VPN and we recommend that you disable the proxy.
Disconnecting from your cloud computer does not shut down the cloud computer. For pay-as-you-go or subscription cloud computers, promptly shut down or hibernate the cloud computer after disconnection, or configure a scheduled stop policy to automatically shut down or hibernate the cloud computer after disconnection to avoid unnecessary charges.
Cloud computer card
After you log on to the Alibaba Cloud Workspace client, your cloud computers are automatically displayed as cards. You can perform common management operations on cloud computers from these cards.
This topic uses macOS client V7.10 as an example. If your experience does not match the description in this topic, you may be using a different Alibaba Cloud Workspace client, or your client may be outdated. In such cases, update your client to the latest version.
Manage the power options of cloud computers (start, stop, restart, and hibernate a cloud computer). [Manage power options]
Upgrade the Alibaba Cloud Workspace components of a cloud computer. [Upgrade the components of a cloud computer]
Click Manage on the cloud computer card to open the management panel of the cloud computer, which includes the Info, Restore Points, Policies, and Images tabs.
On the Info tab, you can view the basic information, configuration information, and billing information of the cloud computer. [View the information about a cloud computer]
On the Restore Points tab, you can back up cloud computer data by creating custom restore points or restore cloud computer data by using restore points. [Back up and restore cloud computer data]
On the Policies tab, you can view or change the scheduled task policy and other policies that the administrator configured for the cloud computer. [Configure a scheduled policy for a cloud computer]
On the Images tab, you can view the image information of the cloud computer and reset the cloud computer data by restoring the initial image. [Restore data]
DesktopAssistant
DesktopAssistant is useful when you use a cloud computer. It integrates various cloud computer management features and practical tools.
Display the total usage duration (unit: days) of the cloud computer and the connection duration (accurate to seconds) of the current session.
Manage the connection, power options, and screen display of the cloud computer. [Manage power options | Use full-screen and dual-screen modes | Minimize the desktop of a cloud computer]
NoteOnly Windows client allows you to quickly switch from the desktop of the on-premises computer back to the desktop of a cloud computer in dual-screen mode by using the Minimize button in the DesktopAssistant menu.
You can consult AI Assistant about cloud computer issues.
NoteThis feature is displayed in the DesktopAssistant menu only when AI Assistant is enabled in the policy associated with the cloud computer.
Start Cloud Computer Manager. [Use Cloud Computer Manager]
NoteThis feature is displayed in the DesktopAssistant menu only when Cloud Computer Manager is enabled in the policy associated with the cloud computer.
Go to the management panel to configure preference settings, query cloud computer information, and view or change policies. [Configure preference settings]
View messages about the cloud computer, including management, system, and marketing messages. [View and manage messages]
View the monitoring metrics of the cloud computer, including the CPU load, latency, and frame rate. [View monitoring metrics]
NoteThis feature is displayed in the DesktopAssistant menu only when Status Monitoring is enabled in the policy associated with the cloud computer.
Detect and resolve mouse and keyboard issues.
Manage peripherals and printers of the cloud computer. [Manage peripherals]
Send remote assistance requests to the administrator to troubleshoot issues of the cloud computer. [Remote assistance]
NoteThis feature is displayed in the DesktopAssistant menu only when Contact Administrator for Help is enabled in the policy associated with the cloud computer.
Initiate or join collaboration sessions to perform operations on the same cloud computer as other users. [Initiate collaboration]
NoteThis feature is displayed in the DesktopAssistant menu only when User Stream Collaboration is enabled in the policy associated with the cloud computer.
Open the system task manager of a Windows cloud computer.
Open the security center page of the Windows cloud computer.
NoteThis feature is displayed in the DesktopAssistant menu only when Windows Image Security Center Shortcut Key is enabled in the policy associated with the cloud computer.
Transfer files between a cloud computer and the on-premises device with ease.
NoteThis feature is displayed in the DesktopAssistant menu only when the Copy Permission parameter in the Clipboard Control section is set to a value other than Deny Two-way Copy in the policy associated with the cloud computer.
Mirror the cloud computer screen to the Alibaba Cloud Workspace Conference Room screen.
NoteThis feature is displayed in the DesktopAssistant menu only when Screen Mirroring is enabled in the policy associated with the cloud computer.
Cloud Computer Manager
Cloud Computer Manager is a built-in computer management application that you can use to view the basic information of cloud computers, optimize cloud computer performance, manage peripherals, and submit product suggestions. [Use Cloud Computer Manager]
