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Overdue payments

Last Updated: Feb 26, 2018

The system sends expiration reminder once a day for 3 days before the expiration date of a Quick BI instance, and send a reminder 6 days after the expiration. The instance and related resources is released after the payment is overdue for 7 days.

  • If you renew Quick BI before its expiration date, the start date of the new validity period is counted from the expiration date of the last validity period.

  • If you do not renew Quick BI before its expiration date, your resources are retained for an additional seven days during which you can renew Quick BI. On the sixth day after the initial expiration date, the system sends you one more prompt and, if you do not renew your Quick BI product within the seventh day after expiration, all data (except for files) are released and cannot be recovered.

During the expiration and grace period, you cannot buy a new Quick BI Product. You can only renew or upgrade any existing Quick BI products.

If you want to renew the product, see Purchase, upgrade and renew.

Note: You can purchase Quick BI again only after all previous data resources are released.

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