After you purchase a Message Queue for Apache RocketMQ instance, you can apply for a refund. The following section describes the application requirements and steps:

Application requirements

Only Enterprise Platinum Edition instances are eligible for full refunds when the following requirements are met:
  • You have not deployed any applications after you purchase a Message Queue for Apache RocketMQ Enterprise Platinum Edition instance.
  • You have not upgraded the Message Queue for Apache RocketMQ Enterprise Platinum Edition instance after you purchase it.

Refund methods

You can submit a ticket. We recommend that you select Financial Support.