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Service authorization

Last Updated: Feb 05, 2018

Permission management

Without your authorization, Alibaba Cloud’s after-sales team and DBA team can only view information about your RDS instance resources, fees, and performance. Such information includes the purchase time and expiration time of your RDS instances; the capacity and consumption of CPU, memory, and storage space; and the consumption of backup space, public traffic, and SQL audit.

If you want Alibaba Cloud’s after-sales team and DBA team to check other issues of your RDS insance, you can grant the following permissions to them:

  • Configuration permission: Alibaba Cloud’s after-sales team and DBA team can view and modify the configurations of your RDS instances in the time range defined by you only after you grant this permission to them. The accessible configurations include the whitelists of your RDS instances, the data replication mode, backup policy, and database parameters. Under no conditions shall Alibaba Cloud’s after-sales team and DBA team modify the connection information including the connection addresses and database accounts of your RDS instances by themselves.

  • Data permission: Alibaba Cloud’s DBA team can view the user data in your RDS instances in the time range defined by you only after you grant this permission to the DBA team. Such user data includes the database table structures, index fields, data samples, and SQL history in your RDS instances. Under no conditions shall Alibaba Cloud’s after-sales team and DBA team modify the database table structures, index fields, and data in your RDS instances by themselves.

Expiration time

You can grant the permissions required for troubleshooting to Alibaba Cloud’s after-sales team and DBA team, and set an expiration time for automatic permission revocation. By default, permissions are valid for 24 hours. You can revoke permissions before the expiration time.

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