If you are seeking for technical support from Alibaba Cloud and if it is necessary to operate your database instance during technical support, you must authorize the technical support staff to provide technical support services through the service account. After the specified expiration time, the system deletes the service account.
Without your authorization service account the Ali Cloud's after-sales team and DBA team can only view the information related to the RDS instance resources, fees, and performance. Such as the purchase time, Expiration Time, CPU, memory, storage capacity and consumption, backup space, Internet traffic, and SQL audit.
If you need Alibaba Cloud after-sales and DBA teams to view other issues about your instance, you can authorize them as follows:
- Configure permissions
After you grant the permission, Alibaba Cloud after-sales team and DBA team can view and modify the configuration information of the RDS instance in a user-defined time period. Such as RDS whitelists, data replication modes, backup policies, and database parameters. In all cases, Alibaba Cloud after-sales team and DBA team will not change the connection information (including the IP address and database account) of the RDS instance without authorization.
- Data permissions
After you grant the permission, Alibaba Cloud after-sales team and DBA team can view the user data of the RDS instance in a custom time period. For example, you can view the database and table structure, index fields, data samples, and SQL History data of an ApsaraDB for RDS instance. In all cases, the Alibaba Cloud after-sales team and DBA team will not modify the database structure, index fields, and data of the RDS instance without authorization.
You can set a validity period to automatically revoke permissions. You can also revoke the permissions at any time.