Elastic Desktop Service FAQ - Billing, administrator, and end user questions - Elastic Desktop Service

Answers to common questions about billing, cloud computer administration, and end user experience.

FAQ about billing

FAQ for administrators

Common administrator questions about cloud computers, organized by category.

Cloud computers

Category	FAQ
Creation and deployment	What should I do if a cloud computer fails to be created? What should I do if a cloud computer remains in the Registering state? Can I migrate a cloud computer from China (Hangzhou) to China (Beijing)? How do I quickly duplicate a cloud computer? What should I do if I do not receive the account information email after purchasing EDS Enterprise? What should I do if I cannot select a system language when creating a cloud computer?
Users and assignment	Why are no users available for selection when I create a cloud computer? Can multiple users connect to and use a single cloud computer at the same time? What should I do if an end user sees no cloud computers after logging on to the client? What should I do if an end user cannot create files or folders in the root directory of the C drive?
Query and management	How do I restart the cloud computer service by using a remote command? How do I upgrade the GRID driver for an enterprise graphics cloud computer?
Storage and network	What should I do if the disk size does not increase after expansion? Why can't I select an office network when I create a NAS shared storage? What should I do if I receive the "The charge type of network package in office site is not allowed to delete." error when deleting an office network?
Connecting to cloud computers	What should I do if logon is disabled when using the Alibaba Cloud Workspace web client? What should I do if I receive the error "Cloud computer service is abnormal. Failed to connect to the cloud computer [22]."? What should I do if a user is prompted to upgrade the client to version 7.13 or later due to the file approval feature?
Applications and peripherals	What should I do if an end user is prompted for an administrator password when installing an application? How do I set up automatic installation for a self-uploaded application? What should I do if a cloud computer cannot access a USB device connected to the local terminal?
Startup, restart, and wake-up errors	What should I do if a Windows cloud computer is stuck in the "Starting" state and then shuts down? What should I do if a Linux cloud computer is stuck in the "Starting" state and then shuts down? What should I do if a Windows cloud computer fails to start and displays "The trust relationship between this workstation and the primary domain failed"?
Extensions and others	How do I troubleshoot API call errors?

Networks

Policies

Images

FAQ for end users

Common end user questions about cloud computers, organized by category.

Clients

Category	FAQ
Installation and Uninstallation	How do I update an Alibaba Cloud Workspace terminal? What should I do if the client icon remains after I uninstall the macOS client? What should I do if I get the error "The drive or UNC share you selected does not exist or is not accessible. Please select another" when I install the client?
Operation and Login	What should I do if I get a "VCRUNTIME140.dll was not found" error when I open the client? What should I do if a message states that the developer of the Alibaba Cloud Workspace client cannot be verified? What should I do if the Windows client crashes unexpectedly on launch? What should I do if I get a "Network request timed out" error when logging in to the client? What should I do if a message states that the office network prohibits access from my current network? What should I do if a message states that logging in with an office network ID is not supported for a RAM user?
Features and Other Questions	Is local disk mapping supported when I use the web client to connect to a cloud computer?

Cloud computer connection

What do I do if the connection to a cloud computer fails with the error message "Cannot connect to server '127.0.0.1'"?
What do I do if a "Published resource is not available" or "Unknown error 0" message appears when I connect to a cloud computer?
Why can't I connect to a cloud computer after I enable the firewall?
What do I do if an error occurs when I connect to a Windows cloud computer?
What do I do if a "Connection timed out. Please try again." error occurs when I connect to a cloud computer?
What do I do if my cloud computer's status is always "In Maintenance"?
What do I do if the "Failed to connect to the cloud computer [2010]" error occurs when I connect to a cloud computer?
What do I do if the cloud computer connection unexpectedly drops with error code [20XX], [22XX], [25XX], or [27XX]?

Cloud computer usage

Category	FAQ
Connectivity and Internet Access	What should I do if my cloud computer fails to start? What should I do if my cloud computer cannot connect to the internet? What should I do if I cannot access a website from my cloud computer? What should I do if Firefox on my Ubuntu cloud computer cannot access certain websites? What should I do if my VPN software keeps disconnecting on a Windows cloud computer? What should I do if my Windows cloud computer cannot access high-security websites?
Files and Data Transfer	Are there size limits for uploading files to a cloud computer? How do I upload and download files when using a cloud computer? What should I do if an error occurs when copying and pasting a file from my local computer to a cloud computer? What should I do if I cannot create files or folders in the root of the C: drive? What should I do if copied cell content from Excel becomes an image on an ASP-based cloud computer?
Configuration and Permissions	Why am I prompted for administrator permissions when I already have them? What permissions are required to install fonts on a cloud computer? What should I do if the data disk capacity is smaller than specified in the cloud computer template? What should I do if my cloud computer disk is running out of space? What should I do if the system disk capacity of my Windows cloud computer does not change after I resize the disk?
System and Settings	How do I open the toolbar or performance panel in a cloud computer? How do I update the Windows operating system of a cloud computer? What should I do about the "Your Windows license will expire soon" pop-up? Can I change the system time of a cloud computer? How do I view GPU information on an Enterprise Graphics cloud computer? Can I change the color format for a Windows cloud computer? What should I do if the desktop icons on a cloud computer are spaced too far apart? What should I do if the Display settings window closes unexpectedly? How do I use dual-screen mode? What should I do if I cannot enter dual-screen mode? What should I do if IIS is not installed on a Windows cloud computer? What should I do if UI scaling changes do not apply to certain software?
Software and Applications	Can I purchase apps from the app marketplace on a subscription or pay-as-you-go basis? Can I run local applications on a cloud computer? What should I do if I am prompted for an administrator password when installing an application? What should I do if I cannot install Adobe software on a Windows cloud computer? What is the difference between a system disk and a data disk? Can I run programs installed on the data disk?
Games and Entertainment	What should I do if the mouse pointer behaves abnormally in games or 3D software? What are the considerations for running software or games on a cloud computer? What should I do if some game software does not run correctly on a cloud computer?

Peripherals

Category	FAQ
General	What USB peripherals do cloud computers support? What can I do if the Devices option is missing from the cloud computer toolbar?
Keyboards and mice	What can I do if my keyboard does not work correctly in a cloud computer? What can I do if the mouse cursor behaves erratically when I play games or use 3D software in a cloud computer?
Printers and cameras	What can I do if my Windows cloud computer fails to connect to a printer and reports error 0x0000011b? What can I do if the printer manufacturer does not provide a driver for Windows Server? What can I do if my cloud computer cannot recognize my USB camera?
USB flash drives and UKeys	How do I use a UKey device in a cloud computer? What can I do if my UKey device does not appear in the peripherals list of my cloud computer? What can I do if my UKey device appears in the peripherals list but is unusable? What can I do if my cloud computer recognizes my USB flash drive but I cannot transfer files?
Phones and tablets	Do cloud computers support connections to phones or tablets? What can I do if my on-premises device recognizes an ADB device but my cloud computer does not? What can I do if the mouse display and operation are abnormal after I connect an external mouse to an iPad?