This topic provides answers to some commonly asked questions about billing and cloud computers for administrators and end users in WUYING Workspace.
FAQ about billing
FAQ for administrators
The following section describes the commonly asked questions about cloud computers for administrators. You can click links to view the details.
Networks
Policies
Images
Cloud computers
What do I do if a cloud computer is always in the Registering state?
Can I migrate a cloud computer from the China (Hangzhou) region to the China (Beijing) region?
What do I do if no cloud computer is displayed on the client of an end user?
What do I do if end users fail to enter double-screen mode on cloud computers?
What do I do if the size of a disk remains unchanged after I scale up the disk?
How do I enable silent installation for self-managed applications?
How do I restart a cloud computer by running a remote command?
Why am I unable to select an office network when I create a NAS file system?
How do I update the GRID driver of an Enterprise Graphics cloud computer that runs Linux?
FAQ for end users
The following section describes the commonly asked questions about cloud computers for end users. You can click links to view the details.
Clients
What do I do if an Alibaba Cloud Workspace client fails to run after I install it?
What do I do if an Alibaba Cloud Workspace client for Windows unexpectedly exits when I launch it?
Is local disk mapping supported when I connect to a cloud computer from a web client?
Why am I unable to log on to a cloud computer by using the Safari browser on Mac?
Connection of cloud computers
What do I do if an error is reported when I try to connect to a Windows cloud computer?
What do I do if I unexpectedly exit my cloud computer on a macOS client?
What do I do if I cannot access my cloud computer after I enable a firewall?
What do I do if my cloud computer remains in the Maintaining state?
Usage of cloud computers
What do I do if I cannot access the Internet from my cloud computer?
How do I exit immersive mode of a software client that runs Windows?
What types of USB peripherals are supported by cloud computers?
What precautions do I need to take when I use my cloud computer to run software or games?
What do I do if a game fails to run on a cloud computer that meets requirements?
What do I do if I cannot install an application on my Windows cloud computer?
What is the maximum size of a file that can be uploaded to a cloud computer?
How do I use my cloud computer to upload and download files?
Can applications that are installed on my local computer run on my cloud computer?
What do I do if I cannot access websites from my cloud computer?
How do I install applications that require the administrator permissions?
What do I do if I cannot create files or folders in the root directory of the C drive?
What do I do if the toolbar on my cloud computer does not have the Devices option?
What do I do if I cannot install Adobe software on my Windows cloud computer?
How do I check the GPU information about my Enterprise Graphics cloud computer?
Can I change the red-green-blue (RGB) settings of my Windows cloud computer?
What do I do if the fonts on my cloud computer appear blurry?
What do I do if the keyboard on my cloud computer cannot be used as expected?
What do I do if Internet Information Services (IIS) is unavailable on my Windows cloud computer?
Peripherals
Can a cloud computer be connected to mobile phones or tablets?
What do I do if an inserted UKey device is not displayed in the peripheral list on a cloud computer?
What do I do if I cannot use a UKey device that is displayed in the peripheral list?
What do I do if the printer manufacturer did not provide a printer driver for Windows Server?