Welcome to the Alibaba Cloud console. This guide briefly introduces how to use the console. To learn more about the specific services and functions provided by the console, see the product documentation.

What is the Alibaba Cloud console

The Alibaba Cloud console is a web application used to manage Alibaba Cloud products. It provides an intuitive user interface that allows you to start and connect to ECS instances, use OSS buckets, and set alarm rules. You can access the console of each product or service through the Alibaba Cloud console or the product details page. The console also provides information about your account and billing.

Get started with products and services

You can access products and services through the console.

  1. View frequently used products and services on the left-side navigation pane of the Alibaba Cloud console.
  2. Click Products on the left-side navigation pane of the Alibaba Cloud console to open the complete list of products and services.
  3. Click the name of a product or service to open the console of the product or service.

Add or delete shortcuts

You can add shortcuts of frequently used products or services to the console or delete existing shortcuts.

  • Click the corresponding icon of any products or services to add them into the frequently used Products list.
  • Click the corresponding icon of any products or services to remove them from the frequently used products and services list.

Change the password

You can use the console to change the password of your Alibaba Cloud account.

  1. On the top navigation bar of the Alibaba Cloud console, click your account.
  2. On the Security Settings page, click Change on the right of Login Password.
  3. On the Identity Verification page, choose a verification method.
    • If you want to Verify your account by phone, ensure that your phone can receive the verification code, and click Verify now. Then, go to step 4.
    • If you want to Verify your account by email, click Verify now, and then go to step 5.
  4. Verify the account by phone.
    1. In the Verification code box, click Click here to receive verification code, and then enter the 6-digit verification code that you received. Click Submit.
    2. Enter your current login password and new login password, and then enter the new password again for confirmation. Then, click OK.
  5. Verify the account by Email.
    1. Click Try a different verification method.
    2. In the By Email Verification area, click Verify now. In the Verification code box, click Click here to receive verification code, and then enter the 6-digit verification code that you received. Then, click Submit.
    3. Enter your current login password and new login password, and then enter the new password again for confirmation. Then, click OK.

Get billing information

You can use the console to get billing information of your Alibaba Cloud account.

  1. On the top navigation bar of the Alibaba Cloud console, click Billing Management.
  2. On the Billing Management page, you can view your cost summary, bills, usage records, orders, and coupons.

Set message recipients

You can use the console to set message recipients and their receipt methods.

  1. On the top navigation bar of the Alibaba Cloud console, click Message.
  2. On the Message Center page, Click Message Settings on the left-side menu bar. All message types and their corresponding recipients and receiving methods are listed.
  3. Modify the receiving methods, including by email and SMS, for each type of messages. The default message recipient is the account contact. You can click Modify to add or delete other message recipients.

ICP filing

ICP filing is the action of submitting a document to the competent authority for storage and further query. According to the Regulation on Internet Information Service of the People’s Republic of China, applicants must apply for an ICP Filing for their Internet information services within Mainland China.

You can apply for an ICP Filing service number through Alibaba Cloud console. Click More > ICP on the top navigation bar of the Alibaba Cloud console. For more information about ICP Filing, see ICP Filing documentation.

Documentation

The console provides portals for various help resources, including the product documentation and Alibaba Cloud developer forum.

Click More > Documentation on the top navigation bar of the Alibaba Cloud console.

Open a ticket

On the console, you can use the ticket system to open a ticket about consultation and technical issues. After receiving the ticket, Alibaba Cloud technical representatives will answer your questions on immediate basis.

  1. From the top navigation bar of the Alibaba Cloud console, select Support > Open a new ticket.
  2. On the Open Ticket page, you can select either a consulting or technical issue. Then click Ask.
  3. Select an issue type. The system lists the issues that frequently occur for the selected issue type.
    • If your issue is already listed, please click the issue for solutions. If the listed solutions do not resolve your issue, click Open Ticket.
    • If your issue is not on the list, click My Issue is Not Included Above. In the pop-up search box, enter your issue and click Search This Product or Search All. The system lists all content related to your issue. If you still cannot find a satisfactory answer, please click Open Ticket.
  4. On the Open Ticket page, select the severity of your issue, enter your server IP address, and leave your contact information. You can also give a simple description of your issue and upload an attachment. Click Submit.
    Note Alibaba Cloud reviews the tickets based on their severity. Alibaba Cloud responds critical tickets within two hours.
  5. After opening a ticket, you can view the handling progress of the ticket in My tickets.

Browser compatibility

For better experience, we recommend that you use the following browsers to access the Web-based Alibaba Cloud console:
  • Apple Safari (latest version)
  • Google Chrome (latest version)
  • Microsoft Edge
  • Mozilla Firefox (latest version)
Notice The Alibaba Cloud console does not support Internet Explorer by default.

Accessing the Alibaba Cloud console by using other browsers may result in the inability to view or manage resources, impaired layouts or interactions, or significantly slower performance. If you have problems when accessing the Alibaba Cloud console by using a browser other than those listed above, we recommend that you change or upgrade your browser.