When the operating system of an Elastic Compute Service (ECS) instance fails, a kdump file is generated. You can collect and submit kdump information to obtain troubleshooting assistance from Alibaba Cloud technical support personnel. This topic describes how to collect kdump information after the operating system of an instance fails.
Background information
Alibaba Cloud technical support personnel analyzes the submitted kdump information and identifies the root cause of the system failure. Then, you are notified about the results of the analysis.
Note You can also check kdump files by using the Windows Debugger (WinDbg) tool for Windows instances or the crash tool for Linux instances.
Linux instance
Windows instance
FAQ
If the error message shown in the following figure is displayed when you attempt to
collect kdump information, it indicates that the dump service is not enabled in the
operating system.
Solution:
- Run one of the following commands to enable the dump service.
- For Linux operating systems, run the
acs-plugin-manager --exec --plugin=ecs_dump_collector --params="--enable"
command. - For Windows operating systems, run the
acs-plugin-manager.exe --exec --plugin=ecs_dump_collector_win --params="--enable"
command.
- For Linux operating systems, run the
- Restart the instance in the ECS console for the new settings to take effect.
For more information, see Reboot the instance.