After you submit all of the information required for real-name verification, Alibaba Cloud immediately submits the information to the registry-accredited authority for verification. The verification authority checks the submitted information and the domain name registration details for authenticity, consistency, and completeness. If the verification fails, you can consult this topic for solutions.

Invalid certificate information

Problem description: Real-name verification fails and the message "Verification failed due to invalid certificate information" or "Verification rejected due to invalid certificate information" appears.

Solution:
  1. Check whether Registrant you entered is the same as that on the certificate.
  2. Check whether Certification number you entered is the same as that on the certificate.
  3. Check whether Real name certification type you selected is the same as that of the certificate.Verification failed - certificate type
  4. Check whether the issue date of your certificate meets the requirements of real-name verification.
    • It takes at least 10 calendar days for the verification authority to verify a newly issued certificate. We recommend that you apply for real-name verification 10 calendar days after your certificate is issued.
    • Make sure that your certificate is valid before you submit the certificate information for real-name verification.
      Notice Real-name verification may fail if your certificate is due to expire.
  5. Check whether the uploaded materials meet the requirements of real-name verification.
    • You can upload a scanned color copy or image of the original identity document. Images of the JPG and BMP formats are supported. The image can be 55 KB to 1 MB in size.
    • You must submit a clear, unobstructed image that contains the entire identity document and its borders. Seals affixed by authorities must be in red, clear, and complete.
    • Do not modify the content of the identity document in any way. If the format of the image is not supported, do not directly change the file name extension. Instead, you can use an image editor to convert the image to the JPG or BMP format.
  6. Check whether your household registration record is being transferred or you have changed your name.

    If your household registration record is being transferred or if you have changed your name, real-name verification may fail. In this case, submit a scanned copy of the residency certificate with seals affixed by the public security bureaus. You can also submit a real-name verification request after the transfer of your household registration record is complete. Whether you can pass real-name verification is determined by the verification authority.

  7. Check whether the domain name registrant has a special occupation.

    Individuals with special occupations such as military personnel, cannot use the 18-digit resident identity card number for real-name verification. We recommend that you submit other identity documents for the verification.

Invalid certificate type or certificate number

Problem description: Real-name verification failed because the specified Real name certification type is inconsistent with the type of the uploaded certificate or because your entered certificate number is incorrect.

Solution:
  • Check whether Real name certification type you specified is the same as that of the uploaded certificate.
    Real name certification type you specified must be the same as that of the individual identity document or organization certificate that you uploaded.
    Note
    • Organizations and enterprises in mainland China must submit a certificate that contains a valid 18-digit unified social credit code. Organizations and enterprises outside mainland China must submit a certificate of organization issued by an agency outside mainland China.
    • Individuals in mainland China must submit a resident identity card. Individuals outside mainland China must submit a passport.
    Verification failed - certificate type
  • Check whether the certificate number you entered is correct.

    The certificate number specified in the verification information must be the same as that on the uploaded certificate. Make sure that you distinguish between digit 0 and letter O, digit 1 and letter I, and digit 8 and letter B.

Inconsistent registrant information or certificate information

Problem description: Real-name verification fails and the message "Inconsistent registrant information" or "Submitted information inconsistent with registrant information" appears.

Possible cause: The submitted image of the certificate is a mirrored image, or the certificate specified in the verification information is different from the uploaded certificate.

Solution:
  • Check whether the image of the certificate meets the requirements. Some cameras may automatically mirror images. In this case, we recommend that you use another phone or camera to take photos. Before you upload the image of your certificate, make sure that it is not a mirrored image. If you need to upload a scanned copy of a certificate, make sure that it is a scanned color copy.
  • Check whether the name of the domain name registrant specified in the domain name information is the same as that on the uploaded identity document. Pay close attention when you enter Chinese characters with similar forms or pronunciations. Do not use abbreviated or shortened names.
  • The selected certificate type must be the same as that of the uploaded certificate. For example, if the selected certificate type is business license, you must upload an image or scanned copy of your business license.
  • The certificate number specified in the verification information must be the same as that on the certificate. If the selected certificate type is resident identity card or business license, make sure that the certificate number specified in the verification information is the same as that on the actual certificate.
    Note
    • If your business license has duplicates, do not enter the number of a duplicate, such as (1-1).
    • Make sure that you distinguish between digit 0 and letter O, digit 1 and letter I, and digit 8 and letter B.
    • You must enter the complete certificate number.
  • Select the correct value for Country/Region. If you need to submit an image of the resident identity card or business license for real-name verification, set Country/Region to mainland China. You can check the value of Country/Region in the following ways:
    • Real-name verification for registrant profiles: On the Registrant Profiles page, find the target profile and click View in the Operation column. On the page that appears, you can view the value of Country/Region.
    • Real-name verification for the transfer of domain name ownership: On the Registrant Info Modification tab of the Info Modification page, you can view the value of Country/Region.

Unclear or covered photos of certificates

Problem description: Real-name verification failed and the message "Unclear or covered photo of certificate" appears.

Solution: Upload a clear and complete image of the certificate.
  • Clear: Make sure that key information on the certificate such as the national emblem, seals affixed by the authority, name of the domain name registrant, and certificate number, is clear and complete.
  • Complete: The image of the certificate must contain the entire identity document and its borders, without cover, smudges, or watermarks.
Note Do not add watermarks to the image of the certificate.

Newly issued certificates or certificates not found in the database of the verification authority

Problem description: Real-name verification failed and the message "Certificate cannot be found in the database" or "Newly issued certificate" appears.

Possible cause: The certificate was issued recently and the certificate information has not been synchronized to the database of the verification authority.

Solution:
  • Method 1
    The information about the newly issued certificate or identity document has not been synchronized to the database of the verification authority. It takes a minimum of 10 calendar days to synchronize data. Submit the verification request 10 calendar days after the certificate is issued. You can check whether the information about a newly issued certificate is synchronized to the following organizations on their websites.
  • Method 2

    Provide proof of identity documents affixed with seals of the authority that manages your certificate. You can also contact the corresponding data management center to update your information.

Incomplete registrant certificates

Problem description: Real-name verification failed and the message "Incomplete registrant certificate" appears.

Solution: Submit an image that contains the entire identity document including the borders. If you choose to use the business license, scan all information on the license including the national emblem or the seals affixed by the authority that manages the business license.
Note Do not add watermarks to the image of the certificate.
  • If you choose to use a resident identity card, take a photo of the side of the card, which contains the identity information.
  • If you need to submit an image of a household register, take a photo of the page that contains the household registration record of the domain name registrant.
  • If you need to submit an image of a foreign permanent resident ID card, take a photo of both the front and back sides of the card.
  • If you need to submit a photo of a residence permit for Hong Kong (China), Macao (China), and Taiwan (China) residents, take a photo of both the front and back sides of the permit.
  • If the certificate contains multiple pages, take a photo of the page that contains the organization name, certificate number, and seals of the registration authority.

Invalid registrant certificates

Problem description: Real-name verification failed and the message "Invalid registrant certificate" appears.

Possible cause: The image of the certificate you submitted is unclear or incomplete.

Solution:
  • Submit valid verification information. Submit a clear scanned color copy or image that contains the entire certificate. The certificate information, including the borders of the certificate and national emblem, must be clear and complete.
    Note Printed copies or copies in black and white are not supported.
  • The certificate must be affixed with seals of the registration authority.
    • mainland China
      • Organizations: Submit an image of the business license or organization code certificate that contains a valid 18-digit unified social credit code.
      • Individuals: Submit an image or a scanned copy of the resident identity card or residence certificate issued in mainland China.
    • outside mainland China
      • Organizations: Submit an image of the required certificate of organization issued by an agency outside mainland China.
      • Individuals: Submit an image of a valid identity document such as a passport.

Lack of registrant certificates

Problem description: Real-name verification failed and the message "Lack of registrant certificate" appears.

Solution:

Certificate numbers cannot be found in the database of the verification authority or registrant certificate verification failed

Problem description: Real-name verification failed and the message "Certificate number cannot be found" or "Registrant certificate verification failed" appears.

Solution:
  • Check whether the name of the domain name registrant and 18-digit resident identity card number specified in the verification information are correct.
    Note Individuals with special occupations such as military personnel, cannot use the 18-digit resident identity card number for real-name verification. We recommend that you submit other identity documents for the verification.
  • If the verification of the certificate fails, submit an image of the certificate and a screenshot of the web page that shows that the certificate is valid and has been provided by a qualified authority.

Incorrect registrant contact information

Problem description: Real-name verification failed and the message "Registrant contact information incorrect" appears.

Possible cause: The name of the domain name registrant is different from the name on the individual identity document or organization certificate that you uploaded.

Solution: Check the information of the domain name registrant. Make sure that the name of the domain name registrant is the same as that on the uploaded certificate. If they are different, you must transfer the domain name to the actual registrant and complete real-name verification by uploading the required materials during the transfer. For more information, see Transfer domain name ownership.

Sensitive words in domain names

Problem description: Real-name verification failed because the verification system detected sensitive words in a domain name. The following messages appear:
  • Registration denied due to the violation of Internet Domain Name Regulations article 27 circumstance 2: Jeopardizing national security, leaking state secrets, intending to overturn the government, or disrupting state integrity.
  • Registration denied due to the violation of Internet Domain Name Regulations article 27 circumstance 8: Infringing other people's legal rights and interests.
  • Registration denied due to the violation of Internet Domain Name Regulations article 27 circumstance 9: Other contents prohibited by laws and administrative regulations.
  • The domain name harms national honor and interests.
  • Sensitive words.

Solution: If real-name verification of a .cn domain name fails because its naming is invalid, the system will automatically issue a refund and CNNIC will delete the domain name. We recommend that you register another domain name and complete real-name verification. For more information about the naming rules on domain names, see Naming rules for domain names.

Invalid photo formats

Problem description: Real-name verification failed and the message "Invalid photo formats. Only JPG and BMP photos are supported" appears.

Possible cause: The format of the uploaded image is not supported.

Solution:
  • Upload a scanned copy or image of the certificate. Images of the JPG and BMP formats are supported. The image can be 55 KB to 1 MB in size.
  • If the format of the image is not supported, do not directly change the file name extension. Instead, you can use an image editor to convert the image to the JPG or BMP format.