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Enterprise Distributed Application Service:Create an escalation policy

Last Updated:Dec 20, 2023

You can create an escalation policy for alerts that remain unresolved for extended periods. After you create an escalation policy in a notification policy, Enterprise Distributed Application Service (EDAS) sends alert notifications to the specified contacts by using the specified notification methods. This ensures that the contacts can take necessary actions to clear the alerts at the earliest opportunity.

Prerequisites

Contacts are created. For more information, see Create a contact.

Create an escalation policy

  1. Log on to the EDAS console.

  2. In the left-side navigation pane, choose Application Management > Applications.

  3. On the Applications page, select ECS Cluster from the Cluster Type drop-down list. Then, click the name of the application that you want to manage.

  4. In the left-side navigation pane, choose Alert Management > Notification Policy.

  5. In the notification policy list, select the policy that you created, click the zz icon, and then click Edit.

  6. In the Edit Notification Policy panel, select Use an escalation policy. Then, select an existing escalation policy or create a new escalation policy. In this example, a new escalation policy is created

  7. In the field of the dialog box that appears, enter a name for the escalation policy.

  8. In the section for configuring an escalation rule, specify a condition to trigger the escalated notifications. This way, EDAS sends alert notifications if an alert is not claimed or resolved by contacts within a specified period of time. For example, you can specify that an escalation notification is sent to the contacts when an alert is not claimed for 10 minutes.

    Note

    To add an escalation rule, click +add rule.

    Parameter

    Description

    Contact

    • The recipients of alert notifications. You can specify one or more contacts, contact groups, or DingTalk groups to receive alert notifications. For more information about how to create a contact, see Create a contact.

    • The method that is used to send alert notifications. The following notification methods are supported: emails, text messages, phone calls, and DingTalk messages. You can specify one or more notification methods.

    Note

    Before a contact can receive alert notifications by using phone calls, the phone number of the contact must be verified. For more information, see Verify mobile phone numbers.

    Notification Period

    The time period during which alert notifications are repeatedly sent if the specified condition of the escalation policy is met.

    Number of Repetitions

    The number of times that alert notifications are repeatedly sent. EDAS stops sending alert notifications when an alert no longer meets the specified condition of the escalation policy.

    Note

    EDAS sends at least one alert notification. If you set this parameter to 0, EDAS sends alert notifications only once.

  9. Click Save.