Create and manage an escalation policy - Enterprise Distributed Application Service

You can create an escalation policy for alerts that remain unresolved for extended periods of time. After you specify an escalation policy in a notification policy, the system sends alert notifications to the specified contacts by using the specified notification methods. This ensures that the contacts can take necessary actions to clear the alerts at the earliest opportunity.

Prerequisites

Contacts are created. For more information, see Create a contact.

Create an escalation policy

Log on to the EDAS console.
In the left-side navigation pane, click Application Management > Applications. In the top navigation bar, select a region. In the upper part of the page, select a namespace. Select Container Service or Serverless Kubernetes Cluster from the Cluster Type drop-down list. Then, find the application that you want to deploy and click the application name.
In the left-side navigation pane, choose Alert Management > Dispatch.
In the Notification Policy section, select the notification policy that you created, click the icon, and then click the edit icon.
In the When an alert is generated section, set the Upgrade notification method parameter to Upgrade policy. Then, click Add.
In the upper part of the dialog box that appears, enter a name for the escalation policy in the field.

In the section for configuring an escalation rule, specify a condition to trigger a notification. This way, the system sends alert notifications if alerts are not claimed or resolved by alert contacts within a specified period of time. For example, you can specify that an escalation notification is sent to the contacts when an alert is not claimed for 10 minutes.

Note

To add an escalation rule, click +add rule.

Parameter	Description
Contact	The recipients of alert notifications. You can specify one or more contacts, contact groups, or DingTalk groups to receive alert notifications. For information about how to create a contact, see Create a contact.
Notification Method	The method that is used to send alert notifications. Valid notification methods: DingTalk messages, emails, text messages, phone calls, and WebHook messages. You can specify one or more notification methods. Note Before a contact can receive alert notifications by using phone calls, the phone number of the contact must be verified. For more information, see Verify mobile phone numbers.
Notification Period	The time period during which alert notifications are repeatedly sent if the specified condition of the escalation rule is met.
Number of Repetitions	The number of times that alert notifications are repeatedly sent. The system stops sending alert notifications when an alert no longer meets the specified condition of the escalation policy. Note The system sends at least one alert notification even if you set this parameter to 0.

After the configuration is complete, click the icon in the upper-right corner.