You can request a full refund for an SSL certificate purchased in the SSL Certificates Service console if the certificate meets specific conditions. This topic describes the conditions and steps for how to request a refund in the SSL Certificates Service console.

Refund conditions

You can request a refund for an SSL certificate purchased in the SSL Certificates Service console if the certificate meets specific conditions.
Notice
  • You must submit a refund request at least 15 business days before the SSL certificate expires. Otherwise, you may fail to complete the refund process and receive the refund before the SSL certificate expires.
  • If you purchased an SSL certificate by using a voucher, you cannot request a refund for the voucher. You can request a refund only for the amount that you actually paid.
  • If the refund for an unissued SSL certificate fails, you can continue to use the certificate.
  • You cannot request a refund for a free Domain Validation (DV) SSL certificate no matter whether the certificate is valid.
The following table describes specific refund conditions.
Issuance Duration Review for certificate application Refund Refundable amount Remarks
Unissued No more than five calendar days after purchase Not submitted for review or submitted for review but not approved Supported Full refund Manual review for the refund request is not required. You can immediately receive the refund after you submit the refund request.
Unissued More than 5 calendar days after purchase to 15 calendar days before expiration Not submitted for review or submitted for review but not approved Supported Full refund Manual review for the refund request is required. The review process may take up to 15 business days, but is complete within 5 business days on average. You can immediately receive the refund after your request is approved.
Unissued Less than 15 calendar days before expiration Approved or not approved Not supported None If you submit a refund request within less than 15 business days before the SSL certificate expires, the request may not be approved before the expiration. As a result, the refund fails.
Issued Revocation completed within 28 calendar days after issuance Approved Supported Full refund Manual review for the refund request is required. The review process may take up to 15 business days, but is complete within 5 business days on average. You can immediately receive the refund after your request is approved.
Issued for more than 28 calendar days Unexpired Approved Not supported None None
Issued or unissued Expired Approved or not approved Not supported None None

Procedure

  1. Log on to the SSL Certificates Service console.
  2. On the Overview page, find the SSL certificate for which you want to request a refund and click Refund in the Actions column.
    Note You can find the SSL certificate for which a refund can be requested in the certificate list. If an SSL certificate is in the Issued state and has been issued for more than 28 calendar days, the Refund button does not appear for this certificate.
  3. In the Refund Application panel, select an option for Refund Reasons and click Next. Refund request
    After you submit the refund request, wait for the review process to be complete.

    The review process for a refund request may take up to 15 business days, but is complete within 5 business days on average. The refund is returned to the Alipay account, online bank account, or Alibaba Cloud account that you used to pay for the purchase order.

    To cancel the refund after you submit a refund request, find the certificate on the Overview page and click Cancel Refund in the Actions column.