According to Meta, WhatsApp service conversations will be free starting November 1, 2024, effective for all enterprises.
Alibaba Cloud will accordingly update the related prices on Chat App Message Service on November 1, 2024 (UTC+8).
At 00:00 on November 1, 2024, Alibaba Cloud will update the list prices of WhatsApp service conversations in all countries and regions.
On the afternoon of November 1, 2024, Alibaba Cloud will update the list prices of WhatsApp service conversations measured in resource plan points in all countries and regions.
Due to time zone differences, you may still be charged for the service conversations between your WhatsApp Business Account (WABA) and your customers after 00:00 November 1, 2024 (UTC+8). After the local time of your WABA reaches November 1, 2024, service conversations are free.
You can send non-template messages to a WhatsApp user still only after the user sends you a message, which opens a customer service window.
Chat App Message Service platform fees are still charged based on conversations at the same price across all countries and regions.