Alibaba Cloud updated the Data Management Service Level Agreement on September 1, 2024 (UTC+8). For more information, see Data Management Service Level Agreement.
Effective time
00:00:00 on September 1, 2024 (UTC+8).
Impact scope
All Data Management (DMS) users.
Changes and impacts
Changes
Applicable scope
The applicable scope of the service level agreement (SLA) is changed from DMS Advanced Edition and Enterprise Edition to the chargeable features of DMS, including the Stable Change control mode, the Security Collaboration control mode, and the sensitive data protection feature.
Committed service availability
Commitment to 99.90% availability of the Database Gateway feature of DMS is added.
Compensation standards
Compensation standards for the availability of the Database Gateway feature of DMS are added.
DMS Database Gateway availability
Service credit percentage
Less than 99.90%, but equal to or greater than 99.00%
15% of the monthly service fee
Less than 99.00%, but equal to or greater than 95.00%
30% of the monthly service fee
Less than 95.00%
100% of the monthly service fee
Impacts
The compensation standards for the availability of DMS are adjusted due to the integration of Database Gateway. For more information, see Data Management Service Level Agreement.