This topic describes the frequently asked questions (FAQ) about Viber channels.
What types of messages does Viber support?
Viber supports rich media messages, including text, images, videos, and files. The types of Viber Business Messages include transactional messages, promotional messages, and conversational messages. For more information about message types, see Types of Viber Business Messages.
How do I prepare for sending Viber Business Messages?
You need to create a Viber channel, apply for a Viber service account, submit the application information, and wait for approval. After your information is approved, you will obtain a service ID. After the service ID is associated, you can send Viber Business Messages.
Which countries can I send Viber Business Messages to?
Viber provides services for more than 1 billion active users and about 0.26 billion monthly active users in over 190 countries and regions, and supports more than 60 languages. The users are mainly from Eastern Europe, Middle East, and Southeast Asia. Viber is also popular in areas such as North Africa, South Asia, and Latin America. Viber Business Messages delivered to the specified countries in Eastern Europe must be approved by Viber.
Can I edit a Viber message template after the template is created?
A Viber message template can be edited or deleted after the template is created. However, the ongoing message sending tasks that use the template will be affected if you edit or delete the template. If the message type changes after you edit the template, you are charged based on the message type of the new template.