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Elastic IP Address:Overdue payments

Last Updated:Nov 29, 2023

To prevent service disruptions caused by expiration or overdue payments, we recommend that you renew your Elastic IP addresses (EIPs) or top up your account at the earliest opportunity.

Billing method

Associate with Internet Shared Bandwidth

Expiration and overdue payment

Renewal and top-up

Subscription

Not supported

You are notified by email 48 hours before an EIP expires.

  • The EIP is suspended 72 hours after the EIP expires. In this case, the EIP stops providing services and the bandwidth of the EIP is limited to 1 Kbit/s.

  • 72 hours after the EIP is suspended, the EIP is automatically released. You are notified by email one day before the EIP is released. After the EIP is released, the related configurations and data are deleted and cannot be restored.

You can renew an EIP within the subscription duration or before the EIP is released.

Pay-as-you-go

Not associated with an Internet Shared Bandwidth instance

If the bill of your EIP is generated but unpaid, you are notified of the overdue payment by email.

  • In this case, the EIP continues providing services within 15 days after the overdue payment occurs.

  • 15 days after the overdue payment occurs, the EIP is suspended and the bandwidth of the EIP is limited to 1 Kbit/s.

  • If you do not complete the overdue payment 15 days after the EIP is suspended, it is automatically released. You are notified by email one day before the EIP is released. After the EIP t is released, the related configurations and data are deleted and cannot be restored.

To complete the overdue payments of pay-as-you-go EIPs, top up your account.

  • If you top up your account within 15 days after the payment becomes overdue, your service is not suspended.

  • If you top up your account within 30 days after the overdue payment occurs, and the EIP is not released, the overdue payment is automatically completed. Then, the EIP immediately resumes services.

Associated with a pay-as-you-go Internet Shared Bandwidth instance

If your EIP or Internet Shared Bandwidth instance generates an overdue payment, you are notified by email.

  • In this case, the EIP and the Internet Shared Bandwidth instance continue providing services within 15 days after the overdue payment occurs.

  • If you do not complete the overdue payment, the EIP and the Internet Shared Bandwidth instance are suspended on the 15th day. In this case, the Internet Shared Bandwidth instance is limited to 1 Kbit/s. The EIP remains associated with the Internet Shared Bandwidth instance.

  • 15 days after the EIP and Internet Shared Bandwidth instance are suspended, they are automatically released. You are notified by email one day before the EIP is released. After the EIP is released, the related configurations and data are deleted and cannot be restored.

To complete the overdue payments of pay-as-you-go EIPs, top up your account.

  • If you top up your account within 15 days after the payment becomes overdue, your service is not suspended.

  • If you top up your account within 30 days after the overdue payment occurs, and the EIP and Internet Shared Bandwidth instance are not released, the overdue payment is automatically completed. Then, the EIP and Internet Shared Bandwidth instance immediately resume services. The Internet Shared Bandwidth instance is restored to the original bandwidth.

Associated with a subscription Internet Shared Bandwidth instance that is within the subscription duration

If the bill of your EIP is generated but unpaid, you are notified of the overdue payment by email.

  • In this case, the EIP continues providing services within 15 days after the overdue payment occurs.

  • If you do not complete the overdue payment, the EIP is suspended on the 15th day. In this case, the Internet Shared Bandwidth instance is not affected and the EIP remains associated with the Internet Shared Bandwidth instance.

  • 15 days after the EIP is suspended, it is automatically released. The Internet Shared Bandwidth instance is not affected. You are notified by email one day before the EIP is released. After the EIP is released, the related configurations and data are deleted and cannot be restored.

To complete the overdue payments of pay-as-you-go EIPs, top up your account.

  • If you top up your account within 15 days after the payment becomes overdue, your service is not suspended.

  • If you top up your account within 30 days after the overdue payment occurs, and the EIP is not released, the overdue payment is automatically completed. Then, the EIP immediately resumes services.