This topic provides answers to some frequently asked questions about Elastic Desktop Service (EDS) usage for regular users.

How do I connect to a cloud desktop?

You can log on to a cloud desktop by using a client, browser and cloud terminal. We recommend that you choose an appropriate method to facilitate mobile working.

What do I do if I fail to log on to my cloud desktop and the message "Failed to connect to the LOCALHOST server." appears?

If the message "Failed to connect to the LOCALHOST server" appears when you log on to your cloud desktop, a network proxy or a virtual private network (VPN) may have been configured on your computer. Disable the network proxy or VPN and log on to the cloud desktop again. If you still cannot log on to your cloud desktop, restart your computer.

What do I do if I log on to the client and the message "The workspace with the specified ID does not allow logon from RAM users." appears?

You cannot log on to a client whose version is 2.0 or later by using a RAM user. If you are using a RAM user whose username is in the xxx@xxx.onaliyun.com format to log on to a workspace whose ID is suffixed with a 17-character string consisting of letters and numbers, use a client whose version is 1.0 or later, but earlier than 2.0.

What do I do when I use a client to connect to a Windows cloud desktop and the message "The published resource is unavailable." appears?

If you use a client to connect to the Windows cloud desktop, the message "The published resource is unavailable. Please contact your system administrator for help." may appear. The possible cause is that your network permissions are limited by your company. We recommend that you contact IT technical support of your company and reconnect to the Windows cloud desktop after relevant network permissions are assigned to you.

What do I do if the pointer on the desktop moves abnormally when I play a game or use 3D software in a cloud desktop?

Enable the relative mouse feature in the cloud desktop. Perform the following operations:
Notice The relative mouse feature is a per-session feature that does not persist if you reconnect to a disconnected session. After you are disconnected from a cloud desktop, you must manually re-enable the feature each time you reconnect to the cloud desktop.
  1. Log on to the cloud desktop.
  2. In the top toolbar, click Preferences.
  3. Click the Connections tab and select Use Relative Mouse.
  4. Click OK.

What do I do if I am unable to install an application in a Windows cloud desktop?

If you are unable to install an application in a Windows cloud desktop due to compatibility issues, perform the following operations:
  1. Log on to the cloud desktop.
  2. Run cmd as the administrator.
    1. Click the search icon in the Windows taskbar and enter cmd.
    2. Right-click Command Prompt and select Run as administrator.
    3. In the dialog box that appears, click Yes.
  3. Run the following command to go to the directory in which applauncher.exe is located:
    cd c:\Program Files (x86)\Alibaba\edsagent\
    Note You can press the Tab key while you are entering the path. The system displays the directory for you to select.
  4. Run the applauncher.exe command to install the application:
    applauncher.exe Absolute path of the application
    In the following sample command, d:\myshare\myapp.exe is the absolute path of the application to be installed.
    applauncher.exe d:\myshare\myapp.exe
  5. Complete the follow-up installation.

What USB peripherals are supported by cloud desktops?

Cloud desktops provide USB redirection and support devices such as USB flash disks, U-Keys, printers, and scanners.

What do I do if the actual data disk capacity of my cloud desktop is smaller than that specified in the desktop template when I create my cloud desktop?

Example: When I created my desktop, I selected a desktop template in which the data disk capacity to 150 GiB. However, after I log on to the cloud desktop, I discover that the data disk capacity of my cloud desktop is only 70 GiB.

Cause: The desktop template that you selected contains a custom image. If the data disk capacity specified in the desktop template is larger than that of the image, then the initial data disk capacity of the cloud desktop created from the template is the same as the data disk capacity of the image. The extra capacity is unallocated, and cannot be used. You must manually resize your data disk to allocate the extra capacity to the existing or newly created partitions of the data disk.

Solution: Log on to your cloud desktop and manually resize your data disk partitions. For more information, see Resize the partitions of a data disk.

Can I replace the GPU driver when I use a Graphics cloud desktop?

By default, the Graphic Retrieval and Information Display (GRID) driver of the 432.44 version is installed in the Graphics cloud desktops. To ensure that the GPU runs properly, we recommend that you do not replace the GPU driver by yourself.