Warning The system may send you notifications that you have overdue payments. When this occurs, please clear all overdue payments to avoid instances being released. Please note that your instances may be released at a system-selected time after the payment due date.

The following table describes how an ApsaraDB for Redis instance and the data of the instance are retained and how a renewed instance is billed after the instance expires or has an overdue payment.

Billing method Expiration and overdue payment Renewal description
Subscription
  • The instance still serves your workloads and can be connected within 15 days after the instance expires or has an overdue payment.
  • The instance is locked and cannot be connected between 16 days and 30 days after the instance expires or has an overdue payment.
  • The instance is released 31 days after the instance expires or has an overdue payment. The released instance cannot be restored.
  • If you do not renew an expired instance, the instance may lose data. To avoid this issue, you can enable the Auto-Renew feature when you purchase the instance.
  • You can renew the instance within the subscription period or within 15 days after the subscription expires.
  • When an instance is renewed, the instance is billed based on the new specifications and subscription period.

  • For more information about the renewal procedure, see Renew an instance.
Pay-as-you-go
  • Based on the average amount payable over the last 24 hours for the ApsaraDB for Redis service, the system checks whether the account balance is sufficient to pay for the next three billing cycles. If the account balance is insufficient, the system notifies you by SMS message or email.
  • If your account balance is less than the amount payable in the last bill, the corresponding instance goes into overdue status. The system reminds you to renew the instance by sending you an SMS message or email within 24 hours after your account has an overdue payment. We recommend that you pay the outstanding balance within 24 hours to ensure business continuity. During this period, the system keeps on billing for your instance. We recommend that you pay all bills as soon as possible to continue the service.
  • The system suspends your pay-as-you-go instance and stops billing if you fail to renew your service within 24 hours after your account has an overdue payment. If you recharge your account and pay all bills within 15 days after your account has an overdue payment, the system automatically activates the suspended instance again to continue the service. If you have an overdue payment for more than 15 days, you are deemed to voluntarily discard the instance. Then, Alibaba Cloud releases the instance and deletes data from the instance. The released instance cannot be restored. The system notifies you by SMS message or email one day before the instance is released.

A pay-as-you-go instance is billed based on the actual service period. You do not need to renew the instance. Instead, recharge your account in the ApsaraDB for Redis console to pay all bills.