This topic provides answers to some frequently asked questions about the billing of Express Connect.

What are the changes made to the billable items of Express Connect?

The following changes are made to the billable items of Express Connect:

  • You are no longer charged the initial installation fee of USD 1,500. This reduces the costs of connecting data centers to Alibaba Cloud.
  • You can create more VBRs free of charge to meet the requirements of complex networking.
  • Data transfer from your data center to Alibaba Cloud is no longer billed. You are charged only for data transfer from Alibaba Cloud to your data center. This reduces the cost of data transfer when you use an Express Connect circuit to connect to Alibaba Cloud.

What is the effective date of these changes?

The changes take effect at 00:00 (UTC+8) on July 1, 2021.

Can I request a refund for the initial installation fees that I have paid before July 1, 2021?

No, you cannot request a refund for the initial installation fees that you have paid before July 1, 2021.

Can I get a discount on outbound data transfer?

If you enable outbound data transfer billing before 24:00 (UTC+8), July 1, 2022, you can claim a free outbound data transfer plan from Alibaba Cloud. The claimed outbound data transfer plan is automatically applied to offset 50 TB of outbound data transfer each month. The validity period of the outbound data transfer plan is 12 months.

Can I request a refund if the expiration date of the VBRs that I have renewed is later than July 1, 2021?

You must enable outbound data transfer billing before you can request a refund. Then, you can summit a ticket to Alibaba Cloud and request a refund for the VBR subscription from the date when you enabled outbound data transfer billing. Submit a ticket.

For example, you have prepaid subscription fees for using the VBRs till December 31, 2021 and enabled outbound data transfer billing on August 1, 2021. In this case, you can request a refund for the subscription from August 1, 2021 to December 31, 2021.

What shared Express Connect circuits can Express Connect partners purchase?

Express Connect partners can purchase the following shared Express Connect circuits: 50 Mbit/s, 100 Mbit/s, 200 Mbit/s, 300 Mbit/s, 400 Mbit/s, 500 Mbit/s, 1 Gbit/s, 2 Gbit/s, 5 Gbit/s, 8 Gbit/s, and 10 Gbit/s.

Can I purchase data transfer plans to offset outbound data transfer?

No, you cannot purchase data transfer plans to offset outbound data transfer.

If you enable outbound data transfer billing before 24:00 (UTC+8), July 1, 2022, you can claim a free outbound data transfer plan from Alibaba Cloud. The claimed outbound data transfer plan is automatically applied to offset 50 TB of outbound data transfer each month. The validity period of the outbound data transfer plan is 12 months. After the quota of 50 TB per month is exhausted, you cannot purchase additional data transfer plans, and you are charged based on the actual amount of outbound data transfer.

After Alibaba Cloud starts charging outbound data transfer fees, how can I establish a hosted connection over an Express Connect circuit?

Users of a shared Express Connect circuit can manage the Express Connect circuit within their accounts. The owner of the shared Express Connect circuit no longer needs to create VBRs for the user accounts.

How are existing users of hosted connections charged?

If your hosted connection is established before September 1, 2021, the Express Connect partner will add the shared Express Connect circuit to your account. The process does not impact your business.

The VBR is associated with the shared Express Connect circuit that is newly added to your Alibaba Cloud account.