This topic provides answers to some frequently asked questions that may help you prepare to use Log Service.

What is Log Service?

Log Service is a cloud-native monitoring and analysis platform that provides large-scale, low-cost, and real-time services to process multiple types of data such as logs, metrics, and traces. Log Service allows you to collect, transform, analyze, visualize, and ship data. You can also configure alerts for the data and view the alerts in the console. Log Service helps enterprises improve their digital capabilities in R&D, O&M, and data security.

How can Log Service contribute to the success of business?

  • Log storage and analysis: You can use Log Service to store and analyze logs that are collected from infrastructures, applications, containers, and cloud services. You can also use Log Service to store and analyze website access logs, time series, and trace data.
  • Intelligence and operations efficiency: Log Service supports intelligent clustering, anomaly detection, and root cause analysis.
  • Alert monitoring: You can use Log Service to monitor business applications and user experience data, visualize data, and configure alerts.
  • Troubleshooting: You can use Log Service to monitor infrastructures, identify issues, and improve troubleshooting efficiency.
  • Log audit: You can use Log Service to manage and audit logs for multiple accounts.
  • Unified data portal: You can use Log Service to store heterogeneous data. Log Service provides a stable monitoring backend platform and can further connect to a real-time computing platform.
  • Data processing: You can use the data transformation feature of Log Service to cleanse, mask, and enrich data. You can also use the data shipping feature to ship data to data warehouses or data lakes.

What are the benefits of Log Service?

  • Unified access: Log Service provides a unified portal for logs, metrics, and traces. Log Service can collect data from various data sources, such as IoT, mobile apps, and servers. You can also use Log Service to collect logs from cloud services, open source systems, multi-cloud environments, and on-premises servers.
  • End-to-end monitoring platform: Log Service allows you to collect, transform, analyze, visualize, and ship data. You can also configure alerts for the data and view the alerts in the console.
  • Intelligence and efficiency: Log Service supports intelligent anomaly detection and root cause analysis. You can analyze tens of billions of data records within seconds.
  • Scalability and low costs: Log Service provides PB-level scalability per day and is fully managed. The pay-as-you-go billing method is supported. You are charged only for the amount of consumed resources. The total cost of ownership (TCO) can be reduced by more than 50%.

Which types of data can be collected by Log Service?

Log Service can collect the following types of data:

Which methods can be used by Log Service to collect data?

Log Service supports more than 50 data collection methods. Log Service allows you to collect text logs and mobile app data by using Logtail. You can upload logs by using the Kafka or Syslog protocol. You can also access Alibaba Cloud service logs. For more information, see Log collection methods.

Does Alibaba Cloud use the data that I store in Log Service?

Alibaba Cloud does not use or disclose your data without authorization. Alibaba Cloud processes user data only based on your service requirements or the requirements of laws and regulations. For more information, see Service terms.

Does Alibaba Cloud store their own data in Log Service?

Yes, Alibaba Cloud stores their own data in Log Service. Log Service is the internal logging and monitoring platform of Alibaba Group. Log Service has demonstrated its stability and reliability during Double 11 events over the years. Alibaba Cloud developers also use Log Service in many projects.

How does Log Service ensure its stability during traffic spikes?

Log Service provides a self-adaptive data architecture that supports auto scaling to process petabytes of data per day. This architecture helps Log Service handle traffic spikes and business peaks.

How do I store data in Log Service at low costs?

You can use the data shipping feature to ship your data from Log Service to Object Storage Service (OSS) for low-cost storage. For more information, see What is OSS? OSS provides the following storage classes to cover a variety of data storage scenarios from hot data storage to cold data storage: Standard, Infrequent Access (IA), Archive, and Cold Archive.

How long can I store data in Log Service?

Log Service can permanently store your data. You can also modify the data retention period based on your business requirements.

How do I get started with Log Service?

Before you use Log Service, make sure that you have an Alibaba Cloud account and have completed real-name verification. If you do not have an Alibaba Cloud account, you are prompted to create an Alibaba Cloud account when you activate Log Service. For more information, visit the Create Your Alibaba Cloud Account page.

After you create an Alibaba Cloud account, open the Log Service product page. Then, click Get it Free.

The default billing method is pay-as-you-go. To reduce costs, we recommend that you purchase a subscription resource plan. For more information, see Log Service pricing.

How am I charged for Log Service?

You are charged for all billable items in Log Service. For example, if you store logs, you are charged for used storage space. If you collect logs, you are charged for traffic usage. For more information, see Billable items.

What do I do if I have specific requirements on Log Service?

If you have specific requirements on Log Service, submit a ticket to contact the technical support team of Log Service.