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Simple Log Service:FAQ

Last Updated:Dec 13, 2023

This topic provides answers to some frequently asked questions that may help you prepare to use Simple Log Service.

What is Simple Log Service?

Simple Log Service is a cloud-native observability and analytics platform that provides large-scale, low-cost, and real-time services to process multiple types of data such as logs, metrics, and traces. Simple Log Service allows you to collect, transform, query, analyze, visualize, ship, and consume data. You can also configure alert rules in the console. Simple Log Service helps you improve digital capabilities in R&D, O&M, and data security.

How can Simple Log Service contribute to the success of business?

  • Log storage and analysis: You can use Simple Log Service to store and analyze logs that are collected from infrastructures, applications, containers, and cloud services. You can also use Simple Log Service to store and analyze website access logs, metrics, and traces.

  • Intelligence and operations efficiency: Simple Log Service supports intelligent clustering, anomaly detection, and root cause analysis.

  • Alert monitoring: You can use Simple Log Service to monitor business applications and user experience data, visualize data, and configure alerts.

  • Troubleshooting: You can use Simple Log Service to monitor infrastructures, identify issues, and improve troubleshooting efficiency.

  • Log audit: You can use Simple Log Service to manage and audit logs for multiple accounts.

  • Unified data portal: You can use Simple Log Service to store heterogeneous data. Simple Log Service provides a stable monitoring backend platform and can further connect to a real-time computing platform.

  • Data processing: You can use the data transformation feature of Simple Log Service to cleanse, mask, and enrich data. You can also use the data shipping feature to ship data to data warehouses or data lakes.

What are the benefits of Simple Log Service?

  • Unified access: Simple Log Service provides a unified portal for logs, metrics, and traces. Simple Log Service can collect data from various data sources, such as IoT, mobile apps, and servers. You can also use Simple Log Service to collect logs from cloud services, open source systems, multi-cloud environments, and on-premises servers.

  • End-to-end monitoring platform: Simple Log Service allows you to collect, transform, analyze, visualize, and ship data. You can also configure alerts for the data and view the alerts in the console.

  • Intelligence and efficiency: Simple Log Service supports intelligent anomaly detection and root cause analysis. You can analyze tens of billions of data records in seconds.

  • Scalability and low costs: Simple Log Service provides PB-level scalability per day and is fully managed and maintenance-free. The pay-as-you-go billing method is supported. You are charged only for the amount of consumed resources. The total cost of ownership (TCO) can be reduced by more than 50%.

Which types of data can be collected by Simple Log Service?

Simple Log Service can collect the following types of data:

Which methods can be used by Simple Log Service to collect data?

Simple Log Service supports more than 50 data collection methods. Simple Log Service allows you to collect text logs and mobile app data by using Logtail. You can upload logs by using the Kafka or Syslog protocol. You can also collect logs from Alibaba Cloud services. For more information, see Collect logs, Collect metrics, and Collect traces.

Does Alibaba Cloud use the data that I store in Simple Log Service?

Alibaba Cloud does not use or disclose your data without authorization. Alibaba Cloud processes user data only based on your service requirements or the requirements of laws and regulations. For more information, see Service terms.

Does Alibaba Cloud store their own data in Simple Log Service?

Yes. Simple Log Service is the internal logging and monitoring platform of Alibaba Group. Simple Log Service has demonstrated its stability and reliability during Double 11 events over the years. Alibaba Cloud developers also use Simple Log Service in many projects.

How does Simple Log Service ensure its stability during traffic spikes?

Simple Log Service provides a self-adaptive data architecture that supports auto scaling to process petabytes of data per day. This architecture helps Simple Log Service handle traffic spikes and business peaks.

How do I store data in Simple Log Service at low costs?

You can use the data shipping feature to ship your data from Simple Log Service to Object Storage Service (OSS) for low-cost storage. For more information, see What is OSS? OSS provides the following storage classes to cover various data storage scenarios from hot data storage to cold data storage: Standard, Infrequent Access (IA), Archive, and Cold Archive.

How long can I store data in Simple Log Service?

Simple Log Service can permanently store your data. You can also modify the data retention period based on your business requirements.

How do I get started with Simple Log Service?

Before you use Simple Log Service, make sure that you have an Alibaba Cloud account and have completed real-name verification. If you do not have an Alibaba Cloud account, you are prompted to create an Alibaba Cloud account when you activate Simple Log Service. For more information, visit the Create Your Alibaba Cloud Account page.

After you create an Alibaba Cloud account, open the Simple Log Service product page. Then, click Get it Free.

The default billing method is pay-as-you-go. To reduce costs, we recommend that you purchase a subscription resource plan. For more information, see Simple Log Service pricing.

How am I charged for Simple Log Service?

You are separately charged for the billable items of Simple Log Service. For example, if you collect logs, you are charged a write traffic fee. If you store logs, you are charged a log storage fee. For more information, see Billable items of pay-by-feature.

What do I do if I have specific requirements on Simple Log Service?

If you have specific requirements on Simple Log Service, submit a ticket to contact the technical support team of Simple Log Service.