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Alibaba Cloud Service Level Objectives

Last Updated: Mar 23, 2021

This topic introduces the Alibaba Cloud Service Level Objectives (SLOs), including the availability and performance of Alibaba Cloud services in terms of storage and network capabilities. The SLOs in this topic are the expected values measured based on engineering design. Therefore, we do not guarantee that the SLOs will be met. If an SLO is not met, we do not provide service credits or other financial compensations. For more information about the SLAs of Alibaba Cloud services, see Legal Information.

Availability SLOs

Service name

Availability SLO

Alibaba Cloud ApsaraDB MyBase

99.975%

Alibaba Cloud CDN

99.900%

Alibaba Cloud DNS

100%

Alibaba Cloud DNS PrivateZone

99.990%

Alibaba Mail

99.900%

AnalyticDB for MySQL

99.950%

AnalyticDB for PostgreSQL

99.900%

Anti-DDoS Premium

99.900%

Anti-DDoS Pro

99.900%

API Gateway

99.990%

Application Real-Time Monitoring Service

99.900%

Apsara File Storage NAS

99.900%

ApsaraDB for Cassandra

99.900%

ApsaraDB for HBase

99.900%

ApsaraDB for MongoDB

99.950%

ApsaraDB for Redis

99.950%

ApsaraDB RDS

99.990%

ApsaraVideo for Media Processing

99.900%

ApsaraVideo Live

99.900%

ApsaraVideo VOD

99.900%

Blockchain as a Service (BaaS)

99.800%

Cloud Enterprise Network

99.950%

Cloud Firewall

99.950%

Cloud Storage Gateway

99.900%

Cloud Web Hosting

99.500%

Container Registry Enterprise Edition

99.950%

Container Service for Kubernetes

99.950%

Data Lake Analytics

99.950%

Data Management

99.950%

Data Transmission Service

99.950%

Database Backup

99.950%

DataV

99.900%

DataWorks

99.950%

Direct Mail

99.900%

Distributed Relational Database Service

99.950%

Dynamic Route for CDN

99.900%

E-HPC

99.900%

Elastic Compute Service (ECS)

99.975%

Elastic Container Instance

99.990%

Elastic IP Address

99.950%

Elasticsearch

99.900%

E-MapReduce (EMR)

99.950%

Enterprise Distributed Application Service (EDAS)

99.900%

Express Connect

99.950%

Function Compute

99.950%

Global Accelerator

99.950%

Hologres

99.900%

Hybrid Backup Service (HBR)

99.500%

Image Search

99.500%

Intelligent Speech Interaction

99.900%

IoT Edge

99.900%

IoT Platform

99.900%

Key Management Service (KMS)

99.900%

Log Service

99.900%

Machine Learning Platform for AI

99.900%

MaxCompute

99.900%

Message Queue for Apache Kafka

99.900%

Message Queue for Apache RocketMQ

99.950%

Message Service (MNS)

99.950%

NAT Gateway

99.950%

Object Storage Service

99.995%

PolarDB

99.990%

Quick BI

99.000%

Realtime Compute for Apache Flink

99.000%

Security Center

99.950%

Server Load Balancer

99.950%

Short Message Service (SMS)

95.000%

Simple Application Server

99.950%

Smart Access Gateway

99.950%

Tablestore

99.900%

Time Series Database

99.900%

VPN Gateway

99.950%

Web Application Firewall (WAF)

99.950%

Performance SLOs

The following list provides the links to the SLOs of commonly used services. For more information about the SLOs of other services, visit the documentation page of the service.