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Alibaba Cloud DNS:Overdue payments and refunds

Last Updated:Sep 20, 2023

This topic describes how Alibaba Cloud Public DNS processes overdue payments and refunds.

Overdue payments

If your account has an overdue payment for Alibaba Cloud Public DNS, you are given a 24-hour grace period. You are charged for using Alibaba Cloud Public DNS during the grace period.

You must pay off the overdue bill during the 24-hour grace period. Otherwise, the Alibaba Cloud Public DNS service is suspended for your account.

The service can be resumed after you pay off the overdue bill.

Warning

If your bill is overdue for 360 hours, all data of Alibaba Cloud Public DNS in your account is deleted and cannot be recovered.