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Mobile Platform as a Service:Device status query

Last Updated:Oct 20, 2023

Message Push Service (MPS) supports querying the status of the target devices to which the messages are pushed by user ID (UserId) or device ID (DeviceId). You can check device status to facilitate troubleshooting in case of any pushing problems.

Complete the following steps to query device status:

  1. Log in to the mPaaS console, select the target app, and go to the Message Push Service > Query tool page from the left navigation pane to enter the device status query page.

  2. Set the query criteria to query the status of the target device.

    Select the query dimension, User ID or Device ID, enter the corresponding user ID or device ID, and then press Enter or click the search icon to query the relevant information of the device. The queried information includes user ID , device ID, self-built Token, vendor Token, platform, device manufacturer, and self-built channel status.

    Where,

    • User ID: It refers to the userid value passed in when the user calls the binding interface.

    • Device ID: For Android device, it refers to the self-built channel token; for iOS device, it refers to the APNS token.

    • Self-built Token: It refers to the identifier of self-built channel.

    • Vendor Token: It refers to the identifier of the vendor channel.

    • Self-built channel status: It indicates whether the self-built channel of the current device is online.

      • For Android device, the device status is either Online or Offline.

      • For iOS device, since the iOS platform completes message push through the third-party channel, so the device status is always Unknown.