After you install a software client of Elastic Desktop Service (EDS) on your computer, you can connect to a cloud desktop from the client.


A client installation package, a workspace ID, a network access method, a username, and a password are obtained.
Note If no client installation packages are available or if the information required for logon is missing, contact the administrator. If you have the permissions of the administrator, you can obtain the required information on your own. For more information, see Use a cloud desktop.

Background information

You can access cloud desktops by using methods such as the software client, browser client, hardware client, and mobile client. You can use only one method to log on to the same desktop at a time. Software clients must be compatible with the operating system of your computer. The following operating systems are supported:
  • Windows: 64-bit Windows 7 and 64-bit Windows 10
  • macOS: macOS 10.13 and later

Log on to a cloud desktop

  1. Install the EDS client on your computer.
  2. Double-click the Client icon icon to open the client.
  3. In the Configuration step, enter a workspace ID, select a network access mode, and then click Next.
    • You can access the cloud desktop from the Internet or a virtual private cloud (VPC). If you cannot access the cloud desktop due to network issues, contact the administrator.
    • The first time you log on to the cloud desktop, you must complete the logon configurations. The next time you log on to the cloud desktop, the system uses these configurations and skips this step. To access a different workspace, modify the logon configurations.
  4. In the dialog box that appears, enter your username and password, and click Next.
  5. If virtual multi-factor authentication (MFA) is enabled, enter the verification code generated by the virtual MFA device for verification.
    The first time you log on to the cloud desktop as a regular user, you must bind a virtual MFA device. For more information, see Bind a virtual MFA device for a regular user.
  6. Select a cloud desktop in the Running state and click Connect.
    A cloud desktop is displayed as a card that records the desktop information. You can click More Info to view the details of the cloud desktop. The details include the cloud desktop ID and its configurations. You can start, stop, or restart a desktop. The operations that you can perform vary based on the status of the desktop.
    • For a running cloud desktop, click Stop to stop the cloud desktop.
    • For a running cloud desktop, click Restart to restart the cloud desktop.
    • For a stopped cloud desktop, click Start to start the cloud desktop.
    EDS client interface
    • Only the cloud desktops that are associated with the logon user are displayed. If no cloud desktops are available, contact the administrator.
    • You can start multiple cloud desktops at a time.
    After you connect to the cloud desktop, the cloud desktop appears in a new window. A cloud desktop contains multiple sections, such as the desktop, toolbar, and task bar sections. The logon method and operating system slightly affect the features provided by the toolbar. If you log on to a cloud desktopfrom a software client, you can click the Unfold toolbar icon in the upper part of the desktop to expand the toolbar. The following table describes the features provided in the toolbar.
    Feature Description
    Homepage Switch to the desktop of your computer.
    • Windows cloud desktop: Open the Windows logon screen in which you can open Task Manager.
      Note You cannot change the password from this screen.
    • Linux cloud desktop: Disconnect from the cloud desktop.
    Preferences Configure the file access, connection, display, and display layout settings.
    Note The cloud desktop policies configured by the administrator determine whether you can read data from and write data to your local disks from the cloud desktop. You can configure file access settings only to limit permissions on cloud desktops. The parameters cannot be used to grant permissions. For example, if the administrator grants you the read-only permissions, the file access settings can be used only to limit the read permissions and are unable to grant read and write permissions. Even if you were to grant read and write permissions, the write permissions cannot take effect.
    Device Show the devices that can be used to remotely connect to the cloud desktop. You can specify devices based on your requirements.
    Full Screen or Window Display the cloud desktop in full-screen or window mode.
    Disconnect Disconnect the cloud desktop from the client and close the cloud desktop window.
    Shortcuts Switch between running applications.

Related operations

When you use the EDS client, you can perform the following operations:
  • Switch client languages.

    Click Settings in the upper-right corner of the client, select Language, and then select a language as needed.

  • Submit feedbacks.

    Click Settings in the upper-right corner of the client and select Feedback. In the dialog box that appears, enter the feedback that you want to submit and click Confirm.

  • View Help documentation.

    Click Settings in the upper-right corner of the client and select About. In the dialog box that appears, select Help and click Operation guide.

  • Reset or change a password.
    Note Only convenience users can reset or change their passwords on the client. Active Directory (AD) accounts are managed in enterprise AD systems. If you want to reset or change a password for an AD account (outside of the first logon or when the password expires), contact the administrator.
    • Reset the password.
      On the Login page, click Forget Password. In the dialog box that appears, enter the account and email address, and click Submit.
      Note The email address must be the enterprise email address that the administrator uses to create the convenience user. If you forget the email address, contact the administrator. The system sends a password reset email to the email address that you entered. You can reset the password by following the instructions in the email.
    • Change the password.

      After you log on to the client, the desktop page appears. Click Settings and select Change Password. In the dialog box that appears, enter the original password and the new password, confirm the new password, and then click Submit.