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    WUYING Workspace:FAQ about cloud computers

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    WUYING Workspace:FAQ about cloud computers

    Last Updated:Apr 08, 2024

    This topic provides answers to some commonly asked questions about managing cloud computers in WUYING Workspace (Pro Edition) as administrators.

    Quick search

    Category

    FAQ

    Creation and deployment

    Users and assignment

    Query and management

    Storage and networks

    Applications and peripherals

    Extension and others

    How do I handle API call errors on cloud computers?

    Creation and deployment

    What do I do if cloud computers fail to be created?

    Problem description

    A cloud computer fails to be created in the WUYING Workspace console.

    Cause

    If a large number of users attempt to create cloud computers in the WUYING Workspace (Pro Edition) console at the same time, a queuing mechanism is triggered. If the cloud computer is not created within 1 hour, a message indicating that the creation fails is displayed in the WUYING Workspace (Pro Edition) console.

    Solution

    In this case, you can release the failed cloud computer and try again. If you do not release the failed cloud computer within seven days, WUYING Workspace (Pro Edition) automatically reclaims the cloud computer. You are not charged for the failed cloud computer.

    What do I do if a cloud computer remains in the Registering state?

    Problem description

    A cloud computer remains in the Registering state.

    Solution

    Can I migrate a cloud computer from the China (Hangzhou) region to the China (Beijing) region?

    No, you cannot migrate a cloud computer from the China (Hangzhou) region to the China (Beijing) region. Cross-region migration of cloud computers is not supported.

    How do I quickly copy a cloud computer?

    To quickly copy a cloud computer, perform the following steps:

    1. Log on to the WUYING Workspace (Pro Edition) console.

    2. In the left-side navigation pane, choose Resources & Terminals > Cloud Computers.

    3. In the upper-left corner of the top navigation bar, select a region.

    4. On the Cloud Computers page, find the cloud computer that you want to copy, click the ⋮ icon in the Actions column, and then select Create Image to create an image of the cloud computer. For more information, see Create an image.

    5. After you create the image, create a cloud computer template based on the image. For more information about specific operations, see Create a cloud computer template.

    6. After you create the cloud computer template, use the template to create a cloud computer. In this case, the new cloud computer is the same as the source cloud computer. For more information, see Create a cloud computer.

    Users and assignment

    Why is the user list empty when I create a cloud computer?

    If no user is displayed when you create a cloud computer, you do not create any user. You can create users based on the user account type. For more information, see Create a convenience user or Create, modify, and delete AD users.

    Can I assign a cloud computer to multiple end users?

    Yes, you can assign a cloud computer to multiple end users. However, only one end user can connect to the cloud computer at a time. For more information, see Assign cloud computers to end users.

    What do I do if no cloud computer is displayed on the WUYING client of an end user?

    If no cloud computer is displayed when an end user logs on to a WUYING client, perform the following steps to check whether you have assigned a cloud computer to the end user:

    1. Log on to the WUYING Workspace (Pro Edition) console.

    2. In the left-side navigation pane, choose Resources & Terminals > Cloud Computers.

    3. In the upper-left corner of the top navigation bar, select a region.

    4. Select Username from the search drop-down list and enter the username of the end user and press the Enter key.

      • If a cloud computer is assigned to the end user but no cloud computer is displayed, check whether the ID of the office network (formerly workspace) in which the cloud computer resides is correct when the end user logs on to a WUYING client.

      • If no cloud computer is assigned to the end user, assign one. For more information, see Assign cloud computers to end users.

    What do I do if an end user cannot create folders or files in the root directory of the C drive on a cloud computer?

    Problem description

    An end user that is granted the local administrator permissions wants to create a folder in the root directory of the C drive on a Windows cloud computer in a shared cloud computer pool (formerly desktop group. However, a message appears indicating that the access to the folder is rejected.

    Causes

    By default, the system prohibits end users to create files or folders in the root directory of the C drive on cloud computers in a shared cloud computer pool.

    Solution

    Perform the following steps to remove the restriction:

    1. Log on to the WUYING Workspace (Pro Edition) console.

    2. In the left-side navigation pane, choose Resources & Terminals > Cloud Computer Pools.

    3. In the upper-left corner of the top navigation bar, select a region.

    4. On the Cloud Computer Pools page, find the cloud computer pool (formerly desktop group) based on the pool ID provided by the end user.

    5. Click the pool ID and then the Command Execution Details tab.

    6. On the Command Execution Details tab, click Send Remote Commands.

    7. In the Send Remote Commands dialog box, configure the Command Type and Select Cloud Computer parameters.

      Note

      For Windows cloud computers, you can set the Command Type parameter to PowerShell or Bat.

    8. Enter the following command in the Command Content editor and click Execute to remove access restriction on the root directory of the C drive on the cloud computer. 

      cmd.exe /c "icacls C:\ /grant CDriveLimited:(AD)"

    9. Check whether the end user can create files or folders in the root directory of the C drive.

    Query and management

    How do I restart a cloud computer by using a remote command?

    When an end user connects to a Windows cloud computer, the end user may encounter exceptions, such as keyboard failures, or the following errors: 22, 5100, 5102, 5202, ConnectTicket.Timeout, or UnavailableDesktop.ConnectionBroken. To handle these issues, you must run a remote command to restart WUYING Workspace (Pro Edition).

    1. Log on to the WUYING Workspace (Pro Edition) console.

    2. In the left-side navigation pane, choose Resources & Terminals > Cloud Computers.

    3. In the upper-left corner of the top navigation bar, select a region.

    4. On the Cloud Computers page, find the cloud computer that is in the Running state, click the ⋮ icon in the Actions column, and then click Send Remote Commands.

    5. On the Send Remote Commands page, set the Command Type parameter to PowerShell.

    6. In the Command Content editor, enter the following command to restart WUYING Workspace (Pro Edition) and click Execute. 

      taskkill /im spmonitor.exe -f | taskkill /im aspsvdi.exe -f | taskkill /im edsagent.exe -f

    7. If the following command output is returned, WUYING Workspace (Pro Edition) is restarted. 

      Success: Terminated process "aspsvdi.exe" with PID 4164.

    The preceding solution uses a Windows cloud computer as an example. The actual business scenario shall prevail. For more information about remote commands, see Send remote commands.

    How do I upgrade the GRID driver of an Enterprise Graphics cloud computer?

    Usage notes

    • Before you upgrade the GRID driver of an Enterprise Graphics cloud computer, make sure that the available space of the system disk on the cloud computer is at least 4 GiB.

    • You must create a snapshot of the system disk for the cloud computer before you proceed. If the upgrade fails, you can use the snapshot to restore the data on the system disk. For more information, see the "Create a snapshot" section of the Use a snapshot (public preview) topic.

    Procedure

    Windows cloud computers (for administrators)

    To upgrade the GRID driver of a Windows cloud computer, you need to only update the image of the cloud computer to V1.8.0 or later. Perform the following steps to update the image of a cloud computer:

    1. Log on to the WUYING Workspace (Pro Edition) console.

    2. In the left-side navigation pane, choose Operations > Image Updates.

    3. In the upper-left corner of the top navigation bar, select a region.

    4. On the Image Updates page, find the image version that is used by the cloud computer and click Query Involved Cloud Computer and Update Progress in the Actions column.

    5. In the Query Involved Cloud Computer and Update Progress panel, perform one of the following operations based on your business requirements:

      • Single cloud computer: Find the cloud computer whose image you want to update and click Update in the Actions column. You can update the image now or schedule an update.

      • Multiple cloud computers: Select multiple cloud computers whose images you want to update, click Immediate/Schedule Update in the lower part of the panel, and then proceed as prompted.

    For more information about how to update an image, see Update an image.

    Windows cloud computer (for end users)

    To upgrade the GRID driver of a Windows cloud computer, you need to only update the image of the cloud computer to V1.8.0 or later. Perform the following steps to update the image of a cloud computer:

    Important

    • Make sure that you have saved files on the cloud computer before you update it.

    • You must wait for 10 to 15 minutes to update a cloud computer. You cannot use the cloud computer during the update.

    1. Click Update on the card of the cloud computer that you want to update.

    2. In the dialog box that appears, click Update Now.

      You can also specify the time to schedule the update of the cloud computer.

    3. In the message that appears, click Confirm Update.

    4. If the Updated message appears, click Got it to proceed.

      • If you cannot connect to the cloud computer or want to restore the cloud computer after the update, perform the following operations: click Manage on the card, choose Snapshots > System Snapshots, click the snapshot of the system disk or data disk that is created at a point in time to which you want to restore the cloud computer, and then click Confirm Restore. You can also contact your enterprise IT administrator to resolve the issue.

      • If you fail to update the cloud computer, retry or contact your enterprise IT administrator.

    Linux cloud computers (for administrators)

    To upgrade the GRID driver of a Linux cloud computer, you need to only send a remote command.

    1. Log on to the WUYING Workspace (Pro Edition) console.

    2. In the left-side navigation pane, choose Resources & Terminals > Cloud Computers.

    3. In the upper-left corner of the top navigation bar, select a region.

    4. On the Cloud Computers page, find the cloud computer whose image you want to update and restart the cloud computer.

    5. Use one of the following methods to open the Send Remote Commands dialog box.

      • Click the ID of the cloud computer, and click the Command Execution Details tab. Then, click Send Remote Commands.

      • Click the ⋮ icon in the Actions column and click Send Remote Commands.

    6. In the Command Content editor, run the following command to upgrade the GRID driver:

      Important

      • Before you run the command, make sure that the cloud computer is disconnected.

      • Approximately 2 minutes are required to run the command. 

      if acs-plugin-manager --list --local | grep grid_driver_install > /dev/null 2>&1
then
acs-plugin-manager --remove --plugin grid_driver_install
fi
acs-plugin-manager --exec --plugin grid_driver_install

      If Succeeded is returned in the command output or appears on the Command Execution Details tab, the command is run.

    7. Restart the cloud computer.

    Results

    • Linux

      Connect to the cloud computer, open NVIDIA X Server Setting, click X Server Information in the left-side section, and then find the NVIDIA Driver Version parameter. If the version is 470.161.03, the GRID driver is upgraded.

    • Windows

      Connect to the cloud computer, right-click a blank area on the desktop, and then select NVIDIA Control Panel to view the GPU driver version. If the version is 474.04, the GRID driver is upgraded.

    Note

    If the upgrade fails, submit a ticket to obtain technical support.

    Storage and networks

    What do I do if the capacity of a disk remains unchanged after I scale up the disk?

    If the free capacity of a disk is insufficient, you can scale up the capacity based on your business requirements. If you scale up a disk and the disk capacity remains unchanged, you must increase the capacity of disk partitions. For more information, see Scale up the partition of a data disk.

    Why am I unable to select an office network when I create an Apsara File Storage NAS (NAS) file system?

    Problem description

    By default, you cannot share files across cloud computers in an office network in WUYING Workspace (Pro Edition). If you want to do so, you must create a NAS file system. However, you cannot select an office network when you create the file system.

    Causes

    • NAS is not activated.

    • You do not create an advanced office network in your desired region.

    Solution

    1. Log on to the NAS console and check whether NAS is activated. If not, activate NAS as prompted.

    2. Log on to the WUYING Workspace (Pro Edition) console.

    3. In the left-side navigation pane, choose Network & Storage > Office Network (Formerly Workspace).

    4. On the Office Network (Formerly Workspace) page, check whether an advanced office network is created. If not, create one. For more information, see Create and manage a convenience office network.

    5. After you perform the preceding steps, create a NAS file system again. For more information about specific operations, see Mount a NAS file system on a Windows cloud computer.

    What do I do If "The charge type of network package in office site is not allowed to delete" appears when I delete an office network?

    Problem description

    You no longer use an office network, you can delete it after you release its cloud computers. However, an error The charge type of network package in office site is not allowed to delete appears when you delete it.

    Cause

    The office network is associated with a subscription premium bandwidth plan.

    Solution

    Perform the following steps to resolve the issue:

    1. Log on to the WUYING Workspace (Pro Edition) console.

    2. In the left-side navigation pane, choose Network & Storage > Premium Bandwidth Plan.

    3. In the upper-left corner of the top navigation bar, select a region.

    4. On the Premium Bandwidth Plan page, find the premium bandwidth plan and click Disassociate Office Network in the Actions column.

    5. In the Confirm Office Network Disassociation message, click Confirm.

      If the status of the plan becomes Not Associated, the plan is disassociated from the office network.

    6. Delete the office network again. For more information, see Create and manage a convenience office network.

    Applications and peripherals

    What do I do if an end user is prompted to enter the username and password of the administrator when the end user installs applications on a cloud computer?

    When an end user attempts to install applications on a cloud computer, a dialog box appears, indicating that the end user must enter the username and password of the local administrator. This issue occurs because the account that is used by the end user does not have the local administrator permissions. In this case, you must grant the permissions. You can choose one of the following methods to proceed on different console pages:

    • Manage User page

      1. Log on to the WUYING Workspace (Pro Edition) console.

      2. In the left-side navigation pane, choose Users & Logons > Users & Organizations.

      3. On the User tab of the Manage User page, find the username of the account and choose one of the following methods to grant the required permissions:

        • Click the 修改.png icon in the Local Administrator column, select Yes in the dialog box that appears, and then click Confirm.

        • Select the check box of the username in the first column, choose More > Configure Local Administrator, select Yes in the dialog box that appears, and then click Confirm.

      4. Restart the cloud computer.

    • Cloud Computers page

      1. In the left-side navigation pane, choose Resources & Terminals > Cloud Computers.

      2. In the upper-left corner of the top navigation bar, select a region.

      3. On the Cloud Computers page, find the cloud computer that you want to manage, click the ⋮ icon in the Actions column, and then select Send Remote Commands.

      4. Run the following command based on the OS of the cloud computer.

        • Windows cloud computer

          Set the Command Type parameter to PowerShell and run the following command:

          net localgroup administrators "Username" /add

        • Linux cloud computer

          Set the Command Type parameter to Shell and run the following command:

          #!/bin/bash 
echo "ecd\\\Username ALL=(ALL) NOPASSWD:ALL #SET_BY_EDS" >> /etc/sudoers
          Note

          • Replace Username with the username used by the end user.

            After the end user logs on to the cloud computer, open Command Prompt. The end user can launch Run Command window by pressing the Windows+R shortcut keys and running cmd. Then, the end user needs to run the whoami command. The returned string is the value of Username.

          • If the end user is still prompted to enter the administrator password on the Linux cloud computer after running the preceding command, the end user can perform the following steps: run the sudo su command to switch to the root user, run password root to modify the password, and then install applications.

      5. Restart the cloud computer.

    How do I configure automatic installation for a self-managed application?

    If a self-managed application supports silent installation, the application can be automatically installed.

    • To configure automatic installation, click the Auto Installation in the Actions column and proceed as prompted. For more information, see Assign and install an application.

    • If an application does not support silent installation, you can submit a ticket to obtain technical support.

    What do I do if a USB device that is connected to an on-premises terminal cannot be used on a cloud computer?

    You can perform the following steps to resolve the issue:

    Warning

    If an end user uses a Windows cloud computer, drivers cannot be installed in the temp directory. If drivers are installed in the directory, the drivers are automatically removed the next time the end user starts the cloud computer. As a result, USB devices become unavailable.

    1. Check whether USB redirection is enabled. For more information, see Peripheral control.

    2. If the end user wants to use the USB printer or webcam that is connected to the on-premises device on the cloud computer, check whether printer redirection and webcam redirection are enabled. For more information, see Create a basic policy.

    3. If the end user uses UKey devices, check whether the required drivers are installed.

    4. Contact the end user to perform the following steps to check whether the USB device blacklist and whitelist are configured on the cloud computer:

      Procedure: In the upper-right corner of the card display page of cloud computers on the WUYING client, click the 个人中心1.PNG icon, choose Settings > Peripherals, and then configure the blacklist and whitelist.

    Extension and others

    How do I handle API call errors on cloud computers?

    If an API call error occurs, you can view the error details on the OpenAPI problem diagnosis page based on the returned request ID.

    Note

    API request links involve request construction, call request transmission, and request processing of customers. If errors occur during API calling, we recommend that you provide exception handling logic based on your business requirements.